General Manager

Lyon Restoration, Inc

General Manager

Location: Half Moon Bay, CA

Looking to lead a high-impact operation with the agility of a local business?

Lyon Restoration is a family-run disaster restoration company serving the San Francisco Bay Area with 24/7/365 emergency response for water, fire, mold, and storm-related losses. We're hiring a General Manager to become the owner's right hand, leading operations, people, performance, and execution so the business can scale with confidence.

Based in Half Moon Bay with Bay Area coverage, Lyon Restoration supports homeowners and commercial clients through emergency mitigation and full rebuild services, restoring properties safely and professionally when things go wrong. We're locally owned, team-oriented, and known for responsiveness and quality. Our culture is built on strong service values, teamwork, accountability, service, urgency, and stewardship, and we take pride in treating employees well and building long-term careers (not revolving-door jobs).

As General Manager, you'll take ownership of daily operations and cross-functional leadership, production, project execution, team management, customer/partner relationships, and operational systems. This is a senior role with real authority and visibility. You'll be expected to bring structure, improve performance, and drive results while protecting a strong, values-driven culture.

Responsibilities

• Lead the day-to-day operations across restoration and reconstruction services
• Serve as the owner's right hand, turning priorities into plans, and plans into execution
• Manage and improve workflow, scheduling, and operational KPIs (speed, quality, margin, customer satisfaction)
• Build strong accountability rhythms with project managers, coordinators, and field teams
• Ensure exceptional client experience with insurance partners, property managers, and customers
• Strengthen systems for job tracking, documentation, compliance, and communication
• Identify bottlenecks, implement process improvements, and help scale capacity
• Support hiring, training, and performance management to retain great people
• Maintain a high bar for professionalism, safety, and service urgency in all departments
  
  

Qualifications

• 10 or more years in construction/restoration operations (or a highly comparable field), with leadership responsibility
• Proven success as a GM/Operations Manager/Branch Manager/Director of Ops (or similar)
• Strong grasp of project-based operations: scheduling, labor, margins, customer communication, and quality control
• Calm under pressure, able to lead confidently in emergency-response environments
• Excellent communication and people leadership: you build buy-in and accountability
• Comfortable working hands-on: you'll guide, solve, and follow through (not just delegate)
• Bonus points for experience with insurance restoration workflows, mitigation, estimating, or production management
  
  

Pay & Benefits

• Full-time, W-2 Employment
• Base Salary Range: $100,000 to $150,000 annually (depending on experience)
• Bonuses are discretionary and not guaranteed; details provided during interviews.
• Benefits include: medical, dental, paid time off, vacation, and holidays.
  
  

Why This Role

• Step into a leadership seat at a respected, growing, locally owned company
• Make a real difference, help people recover from stressful situations, fast
• Live and work in Half Moon Bay, a unique coastal community
• Build long-term impact with a team that values quality, urgency, and doing the right thing
  
  

Lyon Restoration, Inc is an Equal Opportunity Employer. We consider all qualified applicants and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by California law.