What are the responsibilities and job description for the Account Management & Operations Support Manager position at LX Pantos Americas?
We are seeking a highly proactive and operations-oriented logistics professional who can support key customer accounts and drive operational excellence across our U.S. contract logistics business. The ideal candidate will have a strong background in customer onboarding, implementation support, process improvement, and ongoing coordination with warehouse and transportation teams.
■ About the Role
The Account Management & Operations Support Manager will be responsible for strengthening customer relationships and supporting stable day-to-day operations across our U.S. contract logistics business. This role is well suited for a seasoned logistics professional with proven experience in account management, customer onboarding, KPI governance, and cross-functional coordination with warehouse and transportation teams.
■ Responsibilities
- Serve as the primary point of contact for assigned key customer accounts following business implementation
- Support day-to-day account management activities including service issue resolution, KPI review, and customer communications
- Coordinate closely with warehouse, transportation, and operations teams to ensure service stability and SLA compliance
- Lead customer onboarding, SOP alignment, and implementation support for new accounts
- Monitor operational performance metrics and drive continuous improvement initiatives
- Support contract renewals, pricing adjustments, and customer business reviews in partnership with Sales teams
- Manage escalations related to service quality, process gaps, and operational issues
- Identify opportunities for process optimization and productivity improvements across customer operations
■ Qualifications
- Experience in 3PL / contract logistics environment within the U.S. market
- Proven experience managing key customer accounts and supporting day-to-day logistics operations
- Strong background in service issue resolution, KPI tracking, SLA management, and operational coordination
- Excellent communication and relationship management skills with both internal and external stakeholders
- Ability to manage multiple customer accounts and operational priorities in a fast-paced environment
- Experience in customer onboarding, SOP alignment, and implementation support preferred
- Prior experience in customer implementation or logistics project management preferred
- Strong understanding of warehouse and transportation operations preferred
■ Job Location
Primary location: Teaneck, NJ
Pay range and compensation package
Medical, Dental, Vision Insurance Plan (100% Employer paid)
401K Plan w/ Employer Match
Life Insurance Plan (100% Employer paid)
Generous PTO, Paid Holiday, Floating Holiday
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Salary : $90,000 - $115,000