What are the responsibilities and job description for the Service Manager position at Lunova Group?
Are you a hands-on leader with a passion for operations and field excellence? Do you want to be part of a global company that’s redefining vertical transportation? If so, our client has an opportunity for you.
We’re looking for a Service Manager to join our client’s growing team in Charlotte. In this role, you’ll be instrumental in ensuring efficient, safe, and high-quality service operations while supporting field teams and driving customer satisfaction.
What You’ll Do:
You’ll oversee day-to-day service operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably.
- Support & Coach Field Teams: Conduct job site visits, troubleshoot technical issues, and provide on-the-job training to field mechanics. Foster a culture of safety and quality.
- Ensure Profitability: Use accounting reports to review route performance and call-back data. Provide insights and recommendations to optimize performance.
- Lead with Safety: Support and participate in safety training programs to uphold high safety standards across all job sites.
- Collaborate with Sales: Partner with sales teams by providing technical input on repair scopes and material needs for proposals.
- Provide Quality Oversight: Perform timely quality checks on newly completed repair or modernization work to ensure reliability, identify potential issues, and share insights to improve future projects.
- Procure Materials: Determine and order the necessary parts and materials for repairs, ensuring minimal downtime.
- Stay Current: Maintain up-to-date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed.
- Solve Problems & Adapt: Perform additional duties as needed to support service operations and ensure customer satisfaction.
What You Bring to the Team:
- 2 years of management experience in a field service or construction environment, or equivalent combination of education and hands-on leadership experience
- Strong knowledge of the construction and elevator industries
- Ability to interpret technical documents, blueprints, and diagrams
- Excellent communication skills with experience presenting to both teams and management
- Strong analytical and problem-solving abilities
- Confidence working independently and making decisions in fast-paced environments
Location:
Charlotte – Local travel required to client sites and projects
Salary : $80,000 - $115,000