What are the responsibilities and job description for the IT Support Specialist position at Luna Data Solutions, Inc.?
Luna Data Solutions has an immediate contract position opening for an IT Support Specialist resource with our client located in Austin, TX. This is primarily an onsite position, with occasional travel to other Austin office locations.
Key Activities/Responsibilities:
•Assists in installs, provides maintenance and technical support for users.
• Performs hardware, software, and applications support and preventative maintenance.
• Provides end-to-end environment appropriate support utilizing best practices and documented procedures. Develops, documents, publishes and provides communications.
• Provides excellent customer support. Diagnoses and resolves or escalates technical support to responds to Service Desk requests
Qualifications:
- Excellent customer service skills. Self-starter who takes ownership to see problems through to resolution
- Professional working experience with MS Windows 11, Office 365, Adobe, Dell PCs and ServiceNow
- Familiarity with tracking hardware and software assets
- Advanced knowledge about PC desktop hardware and software, and diagnosing problems via remote access
- Ability to work with minimal supervision in a very dynamic environment.
- Have to have their own transportation (will be driving to multiple locations to provide assistance)
- Professional experience with MS Configuration Manager/SCCM for packaging and deployment preferred
- Experience with ITIL, task automation and process improvement preferred
- What We Offer: competitive compensation and benefits including health, dental, vision, life and accident insurance and disability insurance
- great work-life balance
Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.