What are the responsibilities and job description for the Fiber Technician position at Luminate Broadband?
The role
The Fiber Technician is responsible for delivering an exceptional experience to Luminate Broadband's residential and business customers. To execute this experience, the Fiber Technician installs fiber and RF-based broadband and voice services to the premise, ensures Luminate Broadband's customers' devices are connected, offers additional products and services, and leaves our customers with the confidence they made a great decision in their broadband and voice provider.
Key responsibilities
- Deliver Fiber-To-The-Prem (FTTP) Installation, Repair and Customer Service to Residential and Business Customers.
- Working knowledge of both aerial and underground fiber networks.
- Provide an exceptional in-home/business experience to customers by being patient, efficient and knowledgeable of FTTP service, gateways and WiFi.
- Installing residential and commercial drops, placing Network Interface Devices (NID), extending the cabling into the premise and placing network equipment in such a way that provides the greatest WiFi experience.
- Diagnose, troubleshoot and repair broadband and voice services using software applications and technical expertise.
- Install and repair P2MP RF equipment from the source to the customer's premise
- Troubleshoot customer WiFi, LAN and connection issues.
- Install and repair VoIP services to include Residential and Business – UC applications.
- Other duties as assigned
Perks at work
- Retirement Plan: Your success is our success. We will match your 401(k) contribution up to 4%.
- Health and Well-being: A healthy you is a healthy us. For each preventative exam you and your dependents complete we will deposit extra cash into your checking or health savings account.
- Benefits: Include medical, vision, and dental, and life insurance for you, your spouse, and child. We encourage enjoying your time outside of work with PTO and 10 paid holidays.
- Education Assistance: Enjoy learning? We promote that with our Education Assistance Policy to aid in your tuition costs.
- Safety: Never driven in the snow before? We pay for you to attend the Bridgestone Winter Driving School
Candidates must pass a pre-employment drug screen.
Salary : $28 - $36