Salesforce Administrator

About Lucent Health 

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers. 

Company Culture 

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health. 

Honest 

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical 

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking 

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked 
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

Summary 

A Salesforce Administrator is responsible for managing and optimizing the Salesforce platform to meet business needs, ensuring effective utilization of the CRM system, and providing support and training to users. 

Responsibilities 

• User Management: Manage user accounts, profiles, roles, and permissions to ensure secure access to Salesforce data.
• System Configuration: Customize Salesforce to fit the organization’s needs, including creating and managing fields, views, reports, dashboards, and workflows.
• Data Management: Perform database maintenance tasks, including data cleansing, duplicate management, and ensuring data integrity.
• Training and Support: Provide training and support to end-users, helping them effectively utilize Salesforce tools and features.
• Collaboration: Work closely with stakeholders to gather requirements and translate them into system solutions that enhance business processes.
• System Upgrades: Evaluate, install, and manage Salesforce updates and add-ons to keep the system current and efficient.
• Reporting and Analytics: Develop customized reports and dashboards to monitor data quality and business performance metrics.

Qualifications 

• Experience: Proven experience in Salesforce administration, with a solid understanding of business operations and analytical capabilities.
• Certifications: Salesforce Administrator certification is often preferred or required.
• Technical Skills: Strong technical knowledge of Salesforce software, including its functionalities and best practices for configuration and management.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues that may arise within the Salesforce platform.
• Communication Skills: Excellent interpersonal skills to liaise with various stakeholders and effectively communicate technical concepts to non-technical users.

Equal Employment Opportunity Policy Statement 

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.