Collections Agent

Looking for your next opportunity? Let Lotane open doors for you!

Talk Smart. Think Sharp. Collect Success. 

Company Overview

Lotane & Associates, P.A. is a debt collection and subrogation law firm located in Cocoa, Florida. Serving Brevard County since 1979, we represent clients throughout Florida in debt recovery and insurance subrogation matters. Our clients include insurance carriers, hospitals, credit unions, banks, physician practices, and commercial businesses. Our attorneys and staff are dedicated to recovering outstanding debts and losses efficiently and compliantly on behalf of our clients. We value our team and take pride in being both client-minded and community-centered, with a strong commitment to the people we serve and the community we support. 

About the Role

As a Collections Agent at Lotane & Associates, you will play a critical role in supporting our clients by recovering outstanding debts. This position involves contacting debtors by phone, negotiating repayment arrangements, and resolving delinquent accounts in a professional and compliant manner. The ideal candidate demonstrates strong communication and interpersonal skills, allowing them to navigate sensitive conversations effectively while maintaining a results-driven approach. Success in this role requires consistency, professionalism, and a commitment to achieving recovery outcomes. This is an in-office position, not a remote opportunity based in Cocoa, FL. Schedule: Monday–Friday, 9:00 AM – 6:00 PM, with a one-hour unpaid lunch break and two paid 15-minute breaks. Enjoy your evenings and weekends off.

Key Responsibilities

• Utilize a dialer system to contact debtors regarding overdue accounts
• Negotiate and establish payment arrangements based on financial situations
• Provide accurate and up-to-date account and payment information
• Maintain professionalism while adhering to all ethical standards and applicable laws
• Handle debtor questions, concerns, and disputes with empathy and assertiveness
• Accurately update account notes, payment arrangements, and activity in the system
• Conduct follow-ups to ensure timely payments and resolve outstanding issues
• Collaborate with internal teams to support recovery efforts and achieve goals
• Process credit card and ACH payments accurately and securely
• Assess financial situations to recommend appropriate payment solutions
• Represent clients professionally while pursuing debt recovery
• Perform basic skip-tracing to locate and contact debtors

Qualifications

• High school diploma or equivalent required
• Additional certifications in collections or related fields are a plus
• Knowledge of FDCPA, HIPAA, and applicable state laws preferred
• Minimum of one (1) year of collections or call center experience
• Proven ability to manage high-volume calls and meet performance goals
• Strong negotiation, problem-solving, and communication skills
• Ability to handle challenging conversations professionally
• Proficiency with dialer systems and CRM software
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

What We’re Looking For

A motivated and dependable team player who thrives in a fast-paced, results-driven environment. The ideal candidate brings professionalism, accountability, and strong communication skills while managing competing priorities and supporting overall team success.

Benefits Overview

We offer a comprehensive benefits package designed to support the well-being and financial security of our employees:

• Vision & Dental Insurance (Employee-Paid): Affordable options to support your health
• AFLAC Supplemental Plans (Employee-Paid): Coverage for accidents, short-term disability, and more
• Life Insurance (Employer-Paid): $20,000 policy provided at no cost
• 401(k) Retirement Plan: Company match of 100% on 1–3% and 50% on 4–5% after one year
• Paid Time Off (PTO): Generous time off to support work-life balance
• Paid Holidays: 9 paid holidays annually
• Volunteer Time Program: Earn additional PTO while giving back to the community
• Employee Assistance Program (EAP): Confidential support services
• Tuition Reimbursement: Available after one year for approved courses, up to a designated amount
• Employee Discount Programs: Access to exclusive savings on products and services
• And more!