Resource Specialist

Monday - Friday 8am-5pm

General Summary

Under the direction of the 2-1-1 Program Supervisor, the 2-1-1 Resource Specialist oversees the creation and ongoing maintenance of the regional community resource database for the Central Michigan 2-1-1 program. This position communicates community and program changes to the Information & Referral Specialists. This position serves as the liaison between Central Michigan 2-1-1 and the communities it serves.

Essential Functions

• Maintains and ensures the accuracy and completeness of organizational data in the community resource database through continual updates and repair.
• Ensures assignment of appropriate AIRS (Alliance of Information & Referral Systems) Taxonomy codes to all entries in the community resource database.
• Actively participates in community meetings and/or networking activities to secure resource database information.
• Assists in communicating community, policy, or procedure changes to the Central Michigan 2-1-1 Team.
• Ensures database compliance of national AIRS standards and protocols.
• Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards.
• Maintains regular and predictable attendance.
• All other duties as assigned.

• NOTE: The lists of essential and additional functions are not exhaustive. They may be supplemented as necessary from time to time.

Job Specifications (Knowledge, Skills, and Abilities)

• One to three years’ experience in call center or office setting, preferred.
• Knowledge in social services system, governmental bodies, and Mid-Michigan geographical area.
• Demonstrates critical thinking and analysis skills.
• Ability to communicate clearly and concisely, verbally and in written format.
• Possesses capability to network in social events to promote program, gain community awareness and support.
• Demonstrates excellent customer service skills to all stakeholders.
• Ability to work as a member of a team and ability to work independently, as needed.
• Able to research information as needed utilizing resources including, but not limited to industry-related software, AIRS Standards for Professional Information and Referral and Quality Indicators.
• Works effectively with people of diverse ethnic and socio/economic backgrounds and mentally ill individuals in a respectful and positive manner.
• Proficiency/Intermediate-to-advanced knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook); and internet applications, including Electronic Medical Record. Ability to navigate LifeWays Intranet.
• Professional in appearance and demeanor, telephone, and interpersonal communications.
• Establish and maintains professional working relationships with consumers, staff, providers, and community partners.
• Health Insurance Portability and Accountability Act (HIPAA) and other confidentiality regulations compliance required.
• Experienced using office equipment, including but not limited to cellular telephone; desktop VoIP telephone/voicemail; copier/fax program/scanner/printer; computer; and calculator.

Required Education/Certification/Licensure

• Associate’s degree with an emphasis in human services, psychology, sociology, or social service.
• AIRS Certified Database Curator upon employment.
• Mental Health First Aid Training, upon hire.

Preferred Education / Certification/Licensure

• Bachelor’s degree with an emphasis in human or social services.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.

Required Education/Certification/Licensure

• Associate’s degree with an emphasis in human services, psychology, sociology, or social service.
• AIRS Certified Database Curator upon employment.
• Mental Health First Aid Training, upon hire.

Preferred Education / Certification/Licensure

• Bachelor’s degree with an emphasis in human or social services.