IOP Manager

Position Summary:
The Program Manager leads and oversees all aspects of the Intensive Outpatient Program (IOP), ensuring the delivery of high-quality, evidence-based care for individuals with mental health and/or substance use challenges. This role is responsible for daily operations, clinical and administrative supervision, and regulatory compliance. The Program Manager fosters a trauma-informed, recovery-focused treatment environment and actively engages with community partners to support program sustainability and growth.

Key Responsibilities

Program Leadership & Operations

• Manage day-to-day operations of the IOP, including scheduling, staffing, and service delivery.

• Develop and maintain program policies, procedures, and workflows that ensure quality, safety, and compliance.

• Champion a patient-centered, trauma-informed, and recovery-oriented approach.

Clinical & Staff Supervision

• Provide leadership and support to clinical and support staff, including therapists, case managers, and group facilitators.

• Oversee adherence to evidence-based treatment practices and clinical standards.

• Facilitate regular team meetings, clinical supervision, and case consultations.

Quality Assurance & Compliance

• Monitor clinical documentation to ensure accuracy, timeliness, and compliance with medical necessity and regulatory standards.

• Track program outcomes, utilization trends, and performance metrics to drive continuous improvement.

Community & Interagency Collaboration

• Develop and maintain strong relationships with referral sources, healthcare providers, and community stakeholders.

• Participate in cross-agency care coordination and represent the program at external meetings and events.

Financial Oversight & Program Development

• Support the development and management of the program budget to ensure financial accountability.

• Manage staffing, resource allocation, and scheduling for optimal efficiency.

• Identify and pursue opportunities for program expansion, new service lines, and funding.

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field required.

• Current clinical licensure (LCSW, LPC, LMFT, or equivalent) strongly preferred.

• 3–5 years of progressive experience in behavioral health, with at least 1–2 years in a leadership or supervisory role.

• Prior experience with intensive outpatient or partial hospitalization programs is highly desirable.

• Strong knowledge of trauma-informed care, co-occurring disorders, and evidence-based practices.

• Excellent leadership, communication, and organizational skills.

• Proficiency with electronic health records and data-informed program management.