Nurse Care Manager

The Nurse Care Manager provides culturally competent, trauma-informed care to consumers through assessment, care coordination, advocacy, and person-centered planning. Under the direction of the Supervisor of Integrated Health Services, this role coordinates medical, behavioral health, and community services to ensure timely, appropriate, and goal-oriented care. The position supports the LifeWays Substance Use Disorder Health Home (SUDHH) model and upholds LifeWays’ mission, vision, and values.

Key Responsibilities

• Engage consumers with empathy, professionalism, and a non-judgmental approach

• Conduct assessments, reassessments, and person-centered service planning

• Coordinate referrals and care within and outside the provider network, including Outpatient Psychiatry

• Collaborate with psychiatrists, primary care providers, specialists, and community partners

• Monitor caseloads and ensure ongoing medical necessity and appropriate levels of care

• Support transitions across levels of care and life stages

• Assist with crisis and after-hours planning

• Provide services in person, by telehealth, and by phone

• Perform care management functions for the SUDHH program