What are the responsibilities and job description for the Customer Service Rep II position at Lifestream Behavioral Center?
- The Customer Service Rep II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role involves handling more complex customer interactions and requires a deep understanding of company services and policies to effectively assist clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
- Resolve customer issues by clarifying the complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information.
- Document customer interactions, transactions, comments, and complaints in the customer service database.
- Collaborate with other departments to address and resolve complex customer issues.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Assist in training new customer service representatives by sharing expertise and best practices.
- Uphold the company’s values and ensure a high standard of service is delivered consistently.
- High school diploma or equivalent (Associate's degree in a related field preferred)
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral health setting
- Experience working with diverse populations and understanding of cultural sensitivity
- Proven track record of effectively handling high-volume customer interactions
Required Skills and Abilities:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software and Microsoft Office Suite
- Ability to manage time effectively and handle multiple tasks simultaneously
- Demonstrated ability to remain calm and professional in stressful situations
- Strong interpersonal skills with the ability to build rapport with clients and colleagues
- Ability to work independently as well as part of a team in a fast-paced environment
LifeStream Benefits
Health/Dental/Vision Insurance
Short Term Disability
Pension Plan
403(b)
PTO (Over 4 weeks your 1st year!)
Flexible Work Schedules
Tuition Reimbursement Program
Free Telehealth Services
And More!
Important Notice
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.