Director of MIORA Operations

Position Summary

MIORA is Life Time’s longevity and performance clinic brand, operating inside our clubs and scaling nationally.

The Director of MIORA Operations will serve as the senior operational leader responsible for stabilizing, optimizing, and scaling the MIORA model. This role goes beyond traditional multi-unit management—this leader will design and implement the operating system that enables MIORA to grow efficiently while delivering a best-in-class member experience.

This includes ownership of:

• Clinic operations and workflows

• Provider network performance and stability

• EMR and technology optimization

• Cross-functional integration across the Life Time ecosystem

This is a hands-on builder role for someone who thrives in complexity, moves quickly, and can bring structure, clarity, and accountability to a growing business. Regular travel to MIORA clinic locations is expected, as frequent in-person presence across markets is essential to this role.

Job Duties/Responsibilities

Clinic Operations & Experience

• Own performance across all MIORA clinics, including:

  • Same-store sales

  • Operational KPIs

  • Member experience

• Design and implement a seamless, concierge-level experience across:

  • Intake and onboarding

  • In-clinic flow

  • Follow-up and continuity

• Simplify operations to reduce friction for both members and team members

Operating Model & Workflow Optimization

• Build and refine the MIORA operating playbook

• Identify and eliminate operational bottlenecks across clinics

• Standardize workflows while maintaining flexibility for member needs

• Ensure consistent execution across all markets

Provider Network Performance

• Stabilize and scale the provider network to ensure:

  • Consistent coverage

  • High productivity

  • Strong engagement

• Partner with clinical leadership to:

  • Optimize scheduling and utilization

  • Improve onboarding and ramp speed

• Address gaps in coverage and build a sustainable staffing model

EMR & Technology Optimization

• Lead the strategy and execution of EMR and clinic technology optimization

• Simplify provider workflows and reduce administrative burden

• Improve visibility into:

  • Patient journey

  • Data and reporting

  • Operational performance

• Partner with internal teams and vendors to build scalable, integrated systems

Growth & Market Expansion

• Support new clinic openings and market expansion

• Develop and execute a repeatable launch playbook

• Ensure strong ramp performance and operational readiness

• Support integration of new markets and potential acquisitions

Cross-Functional Integration

• Partner across:

  • Life Time Health Coaching

  • Personal Training (DPT)

  • Life Time Health (LTH)

  • Marketing and Digital

• Ensure seamless handoffs and a connected member journey

• Align clinic operations with broader funnel and conversion strategy

Performance Management & Reporting

• Define and track key performance metrics:

  • Access (time to appointment)

  • Show rate

  • Conversion

  • Provider productivity

  • Revenue per clinic

• Build and maintain reporting (DOMO or equivalent)

• Establish strong operating rhythms (weekly/monthly reviews)

Team Leadership & Development

• Build, lead, and develop clinic and regional leaders

• Establish a culture of:

  • Accountability

  • Ownership

  • Continuous improvement

• Develop leadership bench and succession planning

Strategic Partnership

• Partner with executive leadership on:

  • Growth strategy

  • Operating priorities

  • Resource allocation

• Translate strategy into clear execution plans for the field

Minimum Required Qualifications:

• Proven track record of:

  • Scaling and optimizing operations across multiple locations

  • Driving performance in complex, fast-paced environments

• Strong financial acumen with experience owning P&L

• Experience working alongside:

  • Providers (MDs, NPs, PAs)

  • Clinical workflows and regulated environments

• Demonstrated ability to:

  • Build systems from scratch

  • Simplify complexity

  • Execute with speed and discipline

Education:

• Bachelors Degree in related field (exercise science, dietetic, biochemistry, pharmacy, pre-med, etc..)

Years of Experience:

• 8–12 years of experience in: Multi-site healthcare, wellness, or consumer service operations

Licenses / Certifications / Registrations:

• n/a

Preferred Qualifications:

• Experience in:

• Longevity, functional medicine, concierge medicine, or premium wellness

• Familiarity with:

  • EMR systems and healthcare technology

  • Cash-pay or hybrid care models

• Experience integrating clinical services with broader consumer ecosystems