Senior Director of Operations

Position Summary

MIORA is Life Time’s longevity and performance clinic brand, operating inside our clubs and scaling nationally.

The Senior Director of MIORA Operations will serve as the senior operational leader responsible for stabilizing, optimizing, and scaling the MIORA model. This role goes beyond traditional multi-unit management—this leader will design and implement the operating system that enables MIORA to grow efficiently while delivering a best-in-class member experience.

This includes ownership of:

• Clinic operations and workflows
• Provider network performance and stability
• EMR and technology optimization
• Cross-functional integration across the Life Time ecosystem

This is a hands-on builder role for someone who thrives in complexity, moves quickly, and can bring structure, clarity, and accountability to a growing business. Regular travel to MIORA clinic locations is expected, as frequent in-person presence across markets is essential to this role.

Job Duties/Responsibilities

Clinic Operations & Experience

Own performance across all MIORA clinics, including:

• Same-store sales
• Operational KPIs
• Member experience
• Design and implement a seamless, concierge-level experience across:
• Intake and onboarding
• In-clinic flow
• Follow-up and continuity
• Simplify operations to reduce friction for both members and team members

Operating Model & Workflow Optimization

• Build and refine the MIORA operating playbook
• Identify and eliminate operational bottlenecks across clinics
• Standardize workflows while maintaining flexibility for member needs
• Ensure consistent execution across all markets

Provider Network Performance

Stabilize and scale the provider network to ensure:

• Consistent coverage
• High productivity
• Strong engagement
• Partner with clinical leadership to:
• Optimize scheduling and utilization
• Improve onboarding and ramp speed
• Address gaps in coverage and build a sustainable staffing model

EMR & Technology Optimization

• Lead the strategy and execution of EMR and clinic technology optimization
• Simplify provider workflows and reduce administrative burden
• Improve visibility into:
• Patient journey
• Data and reporting
• Operational performance
• Partner with internal teams and vendors to build scalable, integrated systems

Growth & Market Expansion

• Support new clinic openings and market expansion
• Develop and execute a repeatable launch playbook
• Ensure strong ramp performance and operational readiness
• Support integration of new markets and potential acquisitions

Cross-Functional Integration

Partner across:

• Life Time Health Coaching
• Personal Training (DPT)
• Life Time Health (LTH)
• Marketing and Digital
• Ensure seamless handoffs and a connected member journey
• Align clinic operations with broader funnel and conversion strategy

Performance Management & Reporting

Define and track key performance metrics:

• Access (time to appointment)
• Show rate
• Conversion
• Provider productivity
• Revenue per clinic
• Build and maintain reporting (DOMO or equivalent)
• Establish strong operating rhythms (weekly/monthly reviews)

Team Leadership & Development

• Build, lead, and develop clinic and regional leaders

Establish a culture of:

• Accountability
• Ownership
• Continuous improvement
• Develop leadership bench and succession planning

Strategic Partnership

Partner with executive leadership on:

• Growth strategy
• Operating priorities
• Resource allocation
• Translate strategy into clear execution plans for the field

Minimum Required Qualifications:

Proven track record of:

• Scaling and optimizing operations across multiple locations
• Driving performance in complex, fast-paced environments
• Strong financial acumen with experience owning P&L
• Experience working alongside:
• Providers (MDs, NPs, PAs)
• Clinical workflows and regulated environments
• Demonstrated ability to:
• Build systems from scratch
• Simplify complexity
• Execute with speed and discipline

Education:

• Bachelor's Degree in a related field (exercise science, dietetics, biochemistry, pharmacy, pre-med, etc.)

Years of Experience:

• 8–12 years of experience in: Multi-site healthcare, wellness, or consumer service operations

Licenses / Certifications / Registrations:

• n/a

Preferred Qualifications:

Experience in:

• Longevity, functional medicine, concierge medicine, or premium wellness

Familiarity with:

• EMR systems and healthcare technology
• Cash-pay or hybrid care models
• Experience integrating clinical services with broader consumer ecosystems

Pay & Benefits

This is a salaried position with a starting salary of $136,000.00 (or the applicable minimum salary, if higher) and may reach up to $187,000.00, depending on experience and qualifications. Additionally, there is an annual bonus included.

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.