What are the responsibilities and job description for the Customer Experience Specialist position at Life Surge?
Job Title: Customer Experience Specialist
Employment Type: Full-Time, 40 hours/week
Reports to: CES Team Lead
FLSA Status: Not Exempt
Position Type: In-Person
Who We Are
Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30 annual events and providing financial education to thousands around the nation, we do just that.
We are seeking Customer Experience Specialists to join our newly expanding division — a free preview event focused on helping individuals unlock their financial potential through personal development and wealth education. This role involves connecting with warm leads who have shown interest in Wealth Surge events and resources, providing them with world-class service, and guiding them toward the next step in their journey.
As a Customer Experience Specialist, you’ll make outbound calls to warm qualified leads, answer inquiries, confirm attendance and ensure every interaction builds trust and delivers an exceptional customer experience. This is not a sales role.
Key Responsibilities
- Provide excellent support to customers through phone, text, and email.
- Answer questions, resolve concerns, and guide guests through event details with professionalism.
- Manage a daily dashboard of warm leads, balancing service with outreach.
- Retain customers and confirm customer attendance by initiating 100 outbound calls daily to engage leads and confirm attendance.
- Meet or exceed daily call goals, conversion metrics, and customer satisfaction standards.
Qualifications
- Customer service, contact center experience.
- Willing and able to handle high outbound call volume – without an automated dialer.
- Strong verbal and written communication skills with a warm, professional tone.
- Self-motivated, coachable, and driven by achieving measurable results.
- Works well within a fast-paced, mission-driven team environment.
- Comfortable working evenings and weekends in alignment with event schedules.
Culture & Growth at Life Surge
At Life Surge, we believe every interaction is an opportunity to serve. Our culture combines hospitality with impact, where we celebrate wins together and invest in your growth. High performers will find clear advancement opportunities into leadership, marketing, or management roles, with training and mentorship provided along the way.
If you’re energized by helping people, skilled at making conversations feel natural, and motivated by both service and results, this is the role for you.
Job Benefits
- Health, Dental, Vision, Life Insurance, Paid Holidays, and PTO.
- A fun, entrepreneurial, and mission-driven work environment.
- Clear advancement pathways for top performers (sales, leadership, marketing, and operations).
- A culture that celebrates achievement, rewards discipline and recognizes star performers.