What are the responsibilities and job description for the Customer Service Representative position at LIFE SURGE?
Job Title: Customer Service
Employment Type: Full-Time, 40 hours/week
Reports to: CES Team Lead
FLSA Status: Not Exempt
Position Type: In-Person
Who We Are
Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30 annual events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
As a Customer Experience Specialist, you’ll ensure every Life Surge guest feels supported and valued before attending our events. You’ll answer questions, solve problems, and guide attendees while also helping them discover additional ticket options and opportunities to enhance their experience. If you love connecting with people, thrive on service, and enjoy the reward of helping guests say “yes” to attending, this role combines the best of both customer care and sales.
Responsibilities
Employment Type: Full-Time, 40 hours/week
Reports to: CES Team Lead
FLSA Status: Not Exempt
Position Type: In-Person
Who We Are
Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30 annual events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
As a Customer Experience Specialist, you’ll ensure every Life Surge guest feels supported and valued before attending our events. You’ll answer questions, solve problems, and guide attendees while also helping them discover additional ticket options and opportunities to enhance their experience. If you love connecting with people, thrive on service, and enjoy the reward of helping guests say “yes” to attending, this role combines the best of both customer care and sales.
Responsibilities
- Provide excellent support to attendees and prospects through phone, text, and email.
- Answer questions, resolve concerns, and guide guests through event details with professionalism.
- Present ticket options and upsells in a consultative, guest-focused manner.
- Manage a daily dashboard of warm leads, balancing service with outreach.
- Ensure smooth follow-up and repeat attendance through relationship-building.
- Collaborate with teammates to create a culture of accountability, encouragement, and shared wins.
- Customer service, contact center, or sales experience.
- Strong verbal and written communication skills with a warm, professional tone.
- Ability to problem-solve while maintaining a positive guest experience.
- Organized and detail-oriented, able to handle multiple conversations at once.
- Comfortable working evenings and weekends in alignment with event schedules.
- Health, Dental, Vision, Life, Holiday, and Paid Time Off.
- Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
- High-level performers, disciplined, and self-motivated people will do very well in this environment.