What are the responsibilities and job description for the Customer Experience Representative position at ID&C USA?
ID&C is looking for a Customer Experience Representative position will be responsible for order transactions from receipt to delivery. Duties will include engaging with customers and internal partners daily via phone calls and emails, and order management of low-medium volume accounts. The ideal candidate will have a positive attitude, is detail oriented, can multi-task, and is a team player.
We are looking for candidates who are detail oriented, proactive, and self-sufficient, coachable, and a team player. The ideal candidate would have a passion to grow their career and enjoys live event space with desire to work in the industry. Customer service experience via phone and email communication is a requirement.
What we offer
- Competitive salary with with quarterly bonus potential
- Comprehensive benefit package eligible members, including generous 401K company match, health, dental vision, paid life insurance and more.
- Start-up company culture where every employee’s contributions are realized in our results.
- Generous Paid Time Off policy
- A vibrant warehouse-style workspace located just off i75 and Sr 70 in Bradenton FL
Responsibilities
- Communication: with new, existing, and potential customers on a regular basis, directing them to the correct person or solution to enhance customer satisfaction via email, phone and chat.
- Professional front-line contact with ID&C customers/clients.
- Customer Service: ability to manage customer complaints and/or inquiries with professionalism and direct to appropriate team member if need be.
- Order Entry: Data entry for orders ready to be put onto the system as well as new orders from existing clients.
- Product Knowledge: high level of product knowledge after training.
- Interaction: work closely with Sales, Marketing, Logistics, and Operations team to ensure smooth customer experiences with orders.
Qualifications
- Customer service experience; via phone & email with strong written and verbal communication skills.
- Self-motivated to work under his/her own initiative.
- Must be in local area and able to commute to office daily.
- Attention to detail and passion for providing excellence.
- Ability to think outside the box for proactive solutions, organize, prioritize and handle multiple tasks.
To learn more about our company, visit our website at www.idcband.com. When responding to this opportunity, please include your resume. We are proud to be an equal opportunity employer and provide a drug-free workplace.
Job Type: Full-time, M-F 8:30am-5:30pm, off on weekends.