What are the responsibilities and job description for the Technical Program Manager - Electronic Records Management - GRS Technology Strategy & Transformation position at Liberty Mutual Insurance Group?
Drive end-to-end program delivery: develop and maintain multi-year, multidomain delivery roadmaps that sequence Electronic Records Management integrations across Global Risk Solutions. Responsible for Strategy, Design, Build, configuration and implementation of ERM services. Translate ERM strategy, OKRs, and regulatory commitments into executable plans for application teams and shared service Program owner and single point of contact: provide consistent, accurate and timely program status, decisions, and delivery logistics to stakeholders and leadership. Governance & decisioning: establish and run program governance (SteerCo, decision logs, RACI/RASCI matrices, stage gates) and ensure timely escalation and clear accountability for decisions. Dependency & integration management: continuously map and manage dependencies across teams, domains and portfolios; harmonize objectives and remove cross team blockers. Financial oversight & reporting: track program financials, surface corrective actions, and report forecast vs. actuals. Metrics & health signals: define, collect and report program delivery KPIs (leading & lagging), Agile/DevOps maturity metrics, team health and quality indicators. Stakeholder management: build and maintain stakeholder management plans, communicate tradeoffs, and eliminate friction that impedes delivery. Partnering & influence: work closely with Product Management, Tech Leads, Architects, DevOps, Data, Security, Finance and Procurement to ensure alignment and timely decisions. Community & continuous improvement: engage with the GRS TPM community, Privacy, and Security networks to share best practices and drive cross‑program improvements. Operate independently: lead complex program workstreams with limited direction while escalating appropriately. 10 years' experience delivering software solutions in an agile environment; experience leading large, complex, multi‑year programs. Deep knowledge of Agile scaling practices and ability to mobilize multiple agile teams across domains toward a shared mission. Strong technical fluency -- ability to engage credibly on architecture, integrations, pipelines, and NFRs. Experience with JIRA, Confluence and SPM/portfolio tools; comfortable defining and enforcing tooling standards. Demonstrated strength in governance, risk management, dependency mapping and financial reporting. Exceptional negotiation, facilitation and consensus building skills with cross functional stakeholders. Highly developed interpersonal skills and executive presence; proven ability to influence without direct authority. Proven ability to operate with limited guidance and manage ambiguity. Bachelor's or Master's degree in a technical or business discipline (or equivalent experience). Experience with records management, data governance, privacy, or regulatory compliance programs. Familiarity with data retention, deletion, auditability, or lifecycle management concepts. Background in DevOps, release orchestration, or technical delivery of data platforms, decommissioning efforts, or application retirement strategies. PMP, SAFe POPM/SPC, or equivalent program/agile certifications. Ability to Influence across engineering, data, legal, compliance, and business teams to align on ERM priorities, drive adoption of shared solutions (Playbooks, Sidecar, Graveyard), and resolve delivery, risk, and sequencing tradeoffs in a complex regulatory environment.