What are the responsibilities and job description for the Director, Workforce Management position at Liberty Mutual Insurance Group?
Lead and develop teams through three direct report managers that provide oversight for ~20 internal WFM staff. Partner with vendor leadership to align organizational culture, performance expectations, coaching, and change management. Establish clear roles, accountabilities, and SLAs across internal and vendor teams. Knowledge of business operations, policies, procedures, and priorities, to include a strong understanding of the function`s value chain and market conditions Intermediate to advanced knowledge of data sources, tools, software applications Ability to plan/organize/delegate work, communicate effectively, analyze, and solve problems, give constructive feedback and praise, create alignment and adapt Displays solid business acumen and integrated thinking Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to a minimum of 5 years of relevant experience to include leadership experience, business analysis work, strategic visioning and execution, and prior experience effectively providing mentoring/guidance to others Performance Monitoring, Reporting & Analytics Manage relationship with third party vendor, including quality standards, performance reviews, issue resolution and change control. Coordinate cross functional collaboration with stakeholders and vendor teams to implement mitigation strategies, skilling adjustments, and process changes. Build and maintain strong relationships with internal stakeholders across LOBs to secure alignment and approvals for scheduling and mitigation plans. Facilitate clear communication between Liberty WFM, business stakeholders, and vendor WFM teams.