What are the responsibilities and job description for the Front Office Coordinator position at Liberty Administrative?
Key Responsibilities:
- Greets patients and visitors in a prompt, courteous and helpful manner.
- Primary for answering telephone, screens and directs calls, takes messages, and provides information, and documents as appropriate.
- Issues forms to patients to complete, gives clear instructions, and offers assistance. Reviews all forms for completion and signatures.
- Checks in patients, verify and update necessary information in the medical record, obtains copies of ID and insurance card(s); takes patients’ photo.
- Screens visitors and responds to routine requests for information
- Maintains work area and lobby in neat and orderly manner. Including restocking patient pamphlets in lobby racks.
- Maintains monthly scorecard and reporting daily numbers.
- Confirms appointments.
- Ensures all calls returned by End of Day, consistently documenting in Patient’s chart details of every call/visit.
- Protects patients' rights by maintaining confidentiality of personal and financial information, per HIPAA, and patient safety per OSHA guidelines.
*Please note that this is not an all-inclusive list of the responsibilities of the position.
Qualifications/Requirements:
- Education: High school diploma or GED
- Exceptional customer service and critical thinking skills
- Ability to defuse tense situations through diplomatic problem-solving
- Ability to operate computer and other office equipment
- Two years’ experience working in a health care environment preferred.
Transfer Requirements:
- 6 months of service in your current position.
- Must be in good standing and on active status.
- Must not have any current performance warnings (within 6 months) or be on a formal Performance Improvement Plan.
What we can offer:
- Competitive compensation plans
- Competitive medical, dental, and vision plans, generous paid-time off and a 401k Retirement Plan with a company match
- Excellent work/life balance schedules.
- Opportunities for advancement
Physical Job Requirements:
- Frequent extended periods of standing, bending, stooping, walking, sitting
- The ability to lift up to 30 lbs.
- Reasonable accommodations may be made for individuals with disabilities
Liberty Administrative Services, LLC provides an inclusive and safe environment for all applicants and employees. Liberty Administrative Services, LLC treats all individuals equally without regard to race, color, religion, sex (gender identity, gender expression, transgender), sexual orientation, age, pregnancy, parenthood, marital status, national origin or ancestry, citizenship status, disability, military status, genetic predisposition or carrier status or any other impermissible factor according to applicable law.
For applicants in need of assistance or special accommodations for any part of the application process because of a medical condition or disability, please send an email to HR@LibertyAdminServices.com to let us know the nature of your request.
