Technical Support Specialist

LHH is seeking a detail-oriented and customer-focused Technical Customer Service Process Clerk to support a fast-paced service and operations team. This role is ideal for someone who excels in high-volume communication, enjoys coordinating logistics, and thrives in an organized, team-driven environment. This is a contract-hire opening within manufacturing.

Key Responsibilities

• Handle a high volume of incoming calls, routing and resolving inquiries efficiently
• Coordinate service requests and dispatch field technicians as needed
• Process customer purchase orders and service-related documentation accurately
• Respond to customer inquiries via phone and email in a timely, professional manner
• Track shipments and ensure timely delivery of parts and equipment
• Support inventory management activities, including transfers and returns
• Process return authorizations (RMA) and maintain accurate records
• Provide updates to internal teams and field personnel on order and inventory status
• Follow up with customers after service completion to ensure satisfaction
• Assist with front desk coverage and general administrative support as needed

Qualifications

• Prior experience in a high-volume customer service, call center, or administrative role
• Strong multitasking skills and ability to work efficiently in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• High level of accuracy in data entry and documentation
• Strong organizational and problem-solving abilities
• Comfortable navigating multiple systems; typing speed of 40 WPM preferred
• Experience with order processing, inventory, or basic accounting is a plus

Why This Role

• Opportunity to join a stable, growing organization with global reach
• Hands-on experience coordinating customer service, logistics, and operations
• Collaborative team environment with strong support structure
• Long-term opportunity with room for growth and development