IT Coordinator

Our IT team recently had a resignation (IT Coordinator). To ensure continuity, the business is looking to bring on a consultant for a 6-12 month assignment.

We'd like to use LHH to support recruitment for this role. I've included key details about the assignment below and attached the job description for your reference. Please disregard the education on the job description.

Details:

• Assignment: IT Coordinator
• Duration: 6-12 months
• Schedule: 40 hours/week, M-F
• Location: Oxford - but team is open to hybrid
• Manager: Ellie Galantis, IT Team Lead
• Start Date: As soon as possible
• Experience: At least 2-5 years of relevant experience

Position Summary

Responsible for executing user access requests, managing SAP group assignments, and applying governance standards to ensure secure provisioning of accounts and privileges. Works within established workflows in ServiceNow, UKG and Fisher and collaborates with supervisors and gatekeepers for approvals.

• Key ResponsibilitiesProcess User Requests
• Review User Request Forms for completeness and accuracy.
• Validate requested access against documented job duties.
• Initiate and track approval workflows in Fisher, ServiceNow and CA Service Desk Manager.
• Access Provisioning
• Assign standard access (network, email, VPN, collaboration tools).
• Configure local admin rights and application access as approved.
• Fulfill hardware requirements when indicated.
• SAP Group Management
• Create, modify, and assign SAP user groups based on approved requests.
• Ensure segregation of duties (SoD) compliance for SAP roles.
• Maintain accurate SAP group membership records for audits.
• Support creation of Purchase Order’s and processing of invoices as needed.
• Compliance & Governance
• Apply naming standards for accounts and resources.
• Execute guest access lifecycle governance steps.
• Implement Just-in-Time elevation for privileged roles via PIM.
• Security Operations
• Maintain and periodically test break-glass accounts for emergency access.
• Follow security protocols for onboarding and offboarding.
• Documentation & Reporting
• Record all approvals and changes in ServiceNow for audit readiness.
• Generate reports for periodic access reviews and SAP compliance checks.

• Required SkillsFamiliarity with identity and access management processes.
• Hands-on experience with ServiceNow, CA Service Desk Manager, SAP user/group administration.
• Detail-oriented with strong compliance focus.

• Preferred ExperienceBS Computer Science, IT or other relevant experience
• At least 2-5 years of experience
• Previous operational experience in IT support or access provisioning.
• Knowledge of SAP security concepts and governance frameworks.

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,

EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type

of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by

law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

“Equal Opportunity Employer/Veterans/Disabled

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• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance”