Information Technology Support Specialist

The IT Support Specialist position requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting infrastructure, supporting users, and driving process automation initiatives.

Salary: $75,000-85,000

Medical, vision, dental insurance included.

Location: Fully onsite M-F in Ft. Worth, TX

Duties and Responsibilities

• ERP Support: Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.

• Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.

• Database Management: Perform SQL queries, manage databases, and support cloud data solutions.

• User Management: User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.

• IT Support & Troubleshooting: Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.

• System Administration: Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.

• Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.

• Documentation: Maintain IT documentation and standard operating procedures.

• Grow in a Global Team: Assist Global IT as needed and work within published procedures.

Competencies

• Ability to communicate effectively, both written and verbally, with customers at all organizational levels and leaders in other regions. Possesses relationship skills with third party suppliers and customers.

• Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel.

• Excellent problem-solving and resolution skills.

• Scripting skills for automation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 3 years of experience in Enterprise IT support or system administration roles.

• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.

• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance