Information Technology Associate

LHH has an exciting role with a client of ours in San Francisco who is seeking a full-time IT Associate to join their team in an on-site role.

We are seeking an Information Technology Associate to join our client's growing Technology team. This role will support our global workforce by delivering seamless, secure, and high-touch IT experiences. The ideal candidate thrives in a fast-paced environment, combines strong technical expertise with exceptional communication, and takes pride in delivering white-glove support for our employees and executives.

Salary & Benefits:

• $120k to $150k annually
• Discretionary bonus (up to 25%)
• Medical, dental, and vision insurance
• 401(k) plan with employer match, fully vested immediately
• 24 days of PTO to start
• Paid holidays aligned with the NYSE
• $125 a month wellness stipend
• Parenting support services
• Fertility benefits

Qualifications:

1. Required: 5 years of IT support or systems administration experience, preferably in financial services or fast-paced technical environments.
2. Required: Strong knowledge of Microsoft 365 administration and Hybrid Azure AD.
3. Required: Hands-on experience with Intune for Windows and mobile device management.
4. Required: Experience administering Jamf and providing advanced macOS support in enterprise settings.
5. Required: Familiarity with enterprise security platforms such as Mimecast, Netskope, and endpoint protection tools.
6. Required: Skilled in supporting Zoom, Slack, and mobile devices (iOS/Android).
7. Required: Practical experience with IT Asset Management systems (e.g., Snipe-IT, ServiceNow, or equivalent), including lifecycle management, compliance, and reporting.
8. Required: Demonstrated success executing onboarding/offboarding workflows, ensuring seamless employee experience and compliance with security requirements
9. Required: Knowledge of networking fundamentals, including Wi-Fi, VPN, and cloud security principles.
10. Required: Strong interpersonal and communication skills with the ability to support executives and senior stakeholders.
11. Ability to manage competing priorities and thrive in a fast-paced, high-touch environment.
12. Willingness to provide after-hours and weekend on-call support when needed.
13. Curious and adaptive mindset, with a willingness to learn new technologies and leverage automation/AI to streamline workflows.
14. Bachelor’s degree preferred, or equivalent professional experience.
15. Very Nice to have: prior VC/Wealth Management/Financial Services background

Responsibilities:

• Deliver responsive, high-quality IT support for employees in-office and remote, ensuring issues are resolved with minimal disruption.
• Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and compliance features.
• Manage Hybrid Azure AD user/device lifecycle, conditional access policies, and identity governance.
• Support endpoint management across Intune (Windows, iOS, Android) and Jamf (macOS)
• Provide frontline administration and troubleshooting across collaboration stack (Slack, Zoom, mobile device management, and endpoint security).
• Support and configure enterprise security platforms including Mimecast (email security) and Netskope (CASB/SASE).
• Execute end-to-end employee onboarding and offboarding processes: account provisioning/deprovisioning, device preparation/collection, access management, and ensuring smooth Day 1/Last Day experiences.
• Administer IT Asset Management processes, including procurement, imaging, inventory tracking, warranty management, and decommissioning of endpoints and peripherals.
• Partner with IT peers and business teams to deliver new solutions, improve processes, and ensure an outstanding employee experience
• Participate in IT projects, including system upgrades, integrations, and automation initiatives.
• Provide after-hours and weekend on-call support as part of a global IT rotation.
• Communicate effectively with all levels of the organization, setting expectations clearly and providing proactive updates.
• Uphold white-glove service standard, ensuring empathy, professionalism, and precision in every interaction.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance