What are the responsibilities and job description for the Customer Service Representative position at LHH?
Customer Care Advocate
We’re looking for an Onsite - Customer Care Advocate for our client. If you have 2 -5 years of experience having Benefits Plans, Customer support, claim and documentations then this is a great opportunity to grow your career with a company known for excellence.
What You'll Do
- Maintain current knowledge of assigned Plan(s) and effectively apply this knowledge in all job functions
- Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits
- Update files, including documenting system notes of conversations or action taken
- Perform tasks associated with the administration of retirement and health and welfare benefits such as;
- Distribute communications related to regulatory requirements
- Initiate Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary
- Follow up to ensure successful completion of Action Request
- Research and resolves complex and technical issues and irregularities
- Perform other duties as assigned
What You Bring
- High school diploma or GED
- Bilingual English and Spanish both written and verbal
- Six months of experience working in customer service, third-party administrator processing, or benefits administration, in call center environments
- Strong work ethic and team player mentality
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to communicate clearly and professionally, both verbally and written
- Solid organizational skills with strong detail orientation and listening skills
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations
- Proficient computer skills including MS Office tools and applications
- Call center experience in benefits claims, billing, or eligibility
Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.
📍 Location: Honolulu, HI - Onsite
💵 Pay: $25 - $26/hr
📩 Apply now to take the next step in your Customer support career!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Salary : $25 - $26