Convention Coordinator

Conventions Coordinator -Contingent

We’re looking for an onsite - Conventions Coordinator -Contingent - for our client. If you have 3 -5 years of experience in Inventory Planning & Order Management, SAP, worked in a fast-paced and high-volume environment then this is a great opportunity to grow your career with a company known for excellence.

What You'll Do

• Position is responsible to manage process once the original event request has been processed and the ICS approved. This portion of the process will confirm the availability of inventory for each event and communicate confirmations to the event owner.
• Ownership of the overall order management within the department.
• Position will manage the Inventory planning for each event, with a goal of 1st pass 90% fill rate.
• Serve as a mentor to those in the Convention Coordinator I position.
• Creation and tracking of all events as described in the SOP for this process.
• Responsible for the periodic update of available inventory master file for use at events.
• Enhanced Product Knowledge is required. Is able to act in a consultative fashion when working with request, to suggest appropriate options and alternatives.
• Work with Marketing and Sales to manage product requests for company conventions, lab events and meetings.
• Collaborate with the warehouse team to coordinate all shipments and maintain proper inventory levels.
• Ability to make product purchases to backfill inventory lost and damaged.
• Ensure all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.
• Stay current on promotions, procedures, policies, product updates and system changes.
• Run and maintain weekly and monthly reports.

What you bring

• A minimum education level of a High School Diploma, with an advanced degree preferred.
• 3-5 years previous experience in a high-volume customer service/order management position preferred.
• A broad understanding of policies, procedures, and the importance of a positive customer experience and customer satisfaction are essential.
• Coordinators must be motivated and perform duties in a timely manner, adhering to guidelines and established time frames of the department.
• Position requires a sharp, high-energy, detailed-oriented individual who possesses excellent interpersonal skills, solid written and verbal communication, problem solving skills, and the confidence to make decisions is required.
• Superior organizational skills and the ability to manage multiple events simultaneously, with a high level of detail and success.
• Prior experience using Microsoft Office is required; prior experience using SAP is highly desirable. Microsoft Access experience is strongly preferred.
• Previous experience in event planning, or related field is preferred.
• Knowledge of medical terminology is preferred, as this individual will work in situations, where this terminology may be used, and prior knowledge will assist in providing effective interactions.
• Must be able to work in a fast-paced environment as this department experiences a heavy volume of requests from the internal customer base. In this position we will plan and execute over 650 events annually.

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

📍 Location: Auburn, MA-Onsite

💵 Pay: $22 - $28/hr

📩 Apply now to take the next step in your Convention Support Specialist career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance