Call Center Representative

Call Center Representative
Location: Tacoma, WA
Job Type: Full-Time

We are hiring experienced call center professionals to support customer service operations in the insurance sector. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others. Prior experience in insurance is not required.
Key Responsibilities:

• Respond to incoming and outgoing calls with professionalism and courtesy

• Assist customers with account questions, billing concerns, and general inquiries

• Record call details and customer interactions accurately in internal systems

• Work collaboratively with team members to resolve issues and improve processes

• Follow established procedures and maintain compliance with industry standards

Required Qualifications:

• At least one year of experience in a call center environment

• Strong communication and interpersonal skills

• Ability to manage multiple tasks and navigate computer systems efficiently

• Customer-focused approach with problem-solving capabilities

• Familiarity with Microsoft Office and CRM tools is a plus

Pay Details: $21.00 to $25.00 per hour

Search managed by: Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.