What are the responsibilities and job description for the Retention Customer Service Specialist position at LHH US?
Job Title: Retention Customer Service SpecialistLocation: Carlsbad, CAPosition Type: 3-6 month contract with high potential for permanent hireOverview:LHH Recruitment Solutions is seeking a highly motivated Retention Customer Service Specialist to join our client's team in Carlsbad. This is a contract role (3-6 months) with a strong possibility to transition into a permanent position. The ideal candidate thrives in a fast-paced, phone-heavy environment and excels at building relationships with clients to retain accounts.Key Responsibilities:Handle a high volume of inbound and outbound calls with professionalism and empathyEngage with clients to address questions, concerns, and account issues, with the goal of retentionIdentify opportunities to provide solutions and ensure client satisfactionMaintain accurate records of client interactions and update internal systemsCollaborate with team members and management to improve retention strategiesMeet performance targets and contribute to team goalsEscalate complex issues to the appropriate department when necessaryStay knowledgeable about company products, services, and policiesQualifications:Strong phone-based customer service experience, preferably in high-volume environmentsExcellent communication, problem-solving, and relationship-building skillsAbility to work independently and as part of a teamPositive attitude, professional demeanor, and commitment to client satisfactionPosition Details:Onsite work scheduleContract/Contract to hire roleCompensation: $25.00 per hourLocated in Carlsbad, San Diego Full-time, Monday- Friday 8:00am-5:00pm PST If you meet the qualifications and are interested in this opportunity, please apply now - we are conducting interviews immediately!Pay Details: $25.00 per hourSearch managed by: Ciara Norton Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $25