Customer Service Retention Representative

Client Job DescriptionPosition OverviewUltimate Staffing Services is actively seeking a dedicated Customer Service Representatives to join their client's Retention Team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction.ResponsibilitiesAnswer phones and emails promptly to assist customers with their inquiries.Respond to customer questions and concerns, ensuring a satisfactory resolution.Manage escalations effectively, ensuring issues are resolved in a timely manner.Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty.QualificationsPrevious experience in customer service and/or call center preferredExcellent communication skills, both verbal and written.Strong problem-solving skills and the ability to manage escalations effectively.Ability to work collaboratively within a team environment.Proficient in using email and phone systems to communicate with customers.Required Work HoursMonday through Friday - hours can be any where from 6:00am-4:30pmBenefitsThe position offers competitive pay at a rate of $22 per hour. for bilingual Spanish $23 per hourAdditional DetailsThe Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. The ideal candidate will be customer-focused and proactive in developing retention strategies.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Salary : $22