Audi Technologist and Customer Retention Specialist

Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You’ll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.

Essential Duties:

• Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
•  Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
• Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
• Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
• Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
• Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
• Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
• Attends sales meetings.
• Maintains professional appearance and workspace.
• Sells and delivers professional service when needed in the sales department
• Processes sales paperwork in accordance with dealership policies
• Keeps up-to-date on new Audi products and services within the industry.
• Will be responsible for clean and tidy showroom and vehicle display.
• Approaches and greets overflow sales prospects in a timely manner.
• Exhibits a high level of commitment to customer satisfaction.

We don’t believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!

Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.

· Guaranteed hourly wage

· Volume / Unit bonuses

· Flex scheduling featuring 2 full days off every week plus an early and a late day

· You will receive a wide range of benefits including FULL medical, dental, and vision insurance

· Discounts and an associate pricing program on vehicles, parts and service

· Support for continuing education and personnel development are included