Customer Care Advocate - On-Site - Honolulu, HI

Customer Care Advocate
LHH Recruitment Solutions is currently sourcing for a Customer Care Advocate in the Arvada, CO office. The Customer Care Advocate provides customer service to participants, beneficiaries, and union locals, along with providers regarding eligibility, benefits, and claims status.
Location: Honolulu, HI 96813
Shift: 08:00 am - 4:30 pm Flexible
Compensation: $26.20 per hour max
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility Criteria

Key Duties and Responsibilities

• Maintain current knowledge of assigned Plan(s) and effectively apply this knowledge in all job functions
• Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits
• Update files, including documenting system notes of conversations or action taken
• Perform tasks associated with the administration of retirement and health and welfare benefits such as;

o Processing and/or sending mailers or required forms as requested by members
o Processing and/or sending correspondence related to member or claims status
o Processing enrollments and updating member information in applicable system(s)

• Distribute communications related to regulatory requirements
• Initiate Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary
• Follow up to ensure successful completion of Action Request
• Research and resolves complex and technical issues and irregularities
• Perform other duties as assigned

Minimum Qualifications

• High school diploma or GED
• Bilingual English and Spanish both written and verbal a plus
• Six months of experience working in customer service, third-party administrator processing, or benefits administration, in call center environments
• Strong work ethic and team player mentality
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and written
• Solid organizational skills with strong detail orientation and listening skills
• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations
• Proficient computer skills including MS Office tools and applications

• Call center experience in benefits claims, billing, or eligibility

Pay Details: $24.00 to $26.20 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.