CUSTOMER SERVICE REPRESENTATIVE I (SR-10) [3 vacancies]

Salary: $3,471.00 Monthly
Location : Oahu, HI
Job Type: Full-Time Permanent
Job Number: 327256
Department: Department of Customer Services
Division: Division of Motor Vehicles
Opening Date: 04/05/2026
Closing Date: 4/11/2026 11:59 PM Hawaii

Position Information
Turning essential services into positive experiences!

Start your rewarding career with the City and County of Honolulu today!
If providing friendly, efficient service while staying organized sounds like you, you'll fit right in! The Department of Customer Services (CSD), Division of Motor Vehicles is seeking empathetic and attentive Customer Service Representative I's! This full-time, permanentrole involves serving as the City's representative in the Driver License/State ID Office by providing courteous public service, processing driver licenses and state IDs, operating cash registers and office equipment, and performing clerical duties that increase in complexity as training progresses.

Current Vacancies:

• There are two (2) vacancies located in Kapalama.
• There is one (1) vacancy located in Kapolei.

What You'll Do at the Division of Motor Vehicles:

• Assist customers with driver's licenses and state IDs by checking required documents, helping complete forms, taking photos and fingerprints, administering tests, and explaining rules and procedures.
• Process payments and handle cashiering by collecting fees, issuing correct change, recording transactions accurately, balancing cash daily, and maintaining payment records.
• Prepare and send official notices related to license suspensions or cancellations and retrieve records when requested by courts or through subpoenas.
• Provide front desk and phone support by answering calls, assisting visitors, and handling routine tasks independently while using good judgment in unique situations.
• Compile data and prepare reports by collecting and organizing information for monthly, quarterly, and annual reports as needed.
• Enter and update records accurately by performing data entry for driver's license and state ID information, transaction details, and statistical data.
• Perform other related duties as required.

Special Work Requirements:

• Work schedule is from 7:45 a.m. until 4:30 p.m.
• May float to various driver licensing centers as needed.
• Selectees must pass a criminal background check and fingerprinting process, as well as the Security Awareness Training and the Fraudulent Document Detection & Remediation Training.

Enjoy excellent employment benefitsincluding generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.
Apply today and take the first step toward a lasting career!

Additional Job Information

HIRING PROCESS:

• Interviews for the current vacancies will start May 4, 2026.
• A conditional job offer will be made after all interviews have concluded.
• Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
- add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements

At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
One (1) year of clerical experience, which shall have included some customer service or public contact experience.

Desired Experience:

• Cash Handling
• Data Entry
• Proficient typing skills with a minimum speed of 40 words per minute and 10-key by touch.

Must be able to:

• Follow all City rules, programs, and service requirements.
• Use computers, office equipment, and related software effectively.
• Communicate clearly, professionally, and courteously with the public.
• Work efficiently and stay organized in a fast-paced environment.
• Perform basic math calculations and handle money accurately.
• Write and type clearly using correct spelling, grammar, and punctuation.
• Explain rules and procedures in a clear and easy-to-understand way.
• Listen carefully to customers, remain patient, and resolve issues effectively.
• Accurately enter, retrieve, and maintain data using computer systems.

LICENSE REQUIREMENT:Valid Driver's License (type 3/automobile), as required.
Examination Process

If you qualify for the position, your name will be eligible for consideration for the current vacancy/vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
What are the benefits of being a City Employee?

-- Vacation: Employees may earn up to 21 days per year.

-- Sick Leave: Employees may earn up to 21 days per year.

-- Holidays: 13 days a year; 14 days during election years.

-- Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.

-- Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).

-- Group Life Insurance: No cost for eligible employees.

-- Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.

-- Retirement Plan: The Employees' Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.

-- Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item

-- Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.

-- Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.

-- Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.

-- Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit:

To view additional information, please visit our page.

* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
01

APPLICATION GUIDELINES & INSTRUCTIONS
When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if you've held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.
• Concurrent or overlapping experiences and/or education will NOT be double credited.
• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.
• Most work experience as an intern will NOT be creditable as equivalent to professional experience.
• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.
  
  1. Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.
     
  2. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.
• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., driver's license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

EXPERIENCE REQUIREMENT: The Customer Service Representative I position requires one year of clerical experience, which shall have included some customer service or public contact experience.

Do you meet the experience requirement?

• Yes
• No

03

Describe your clerical experience.

(If you do not have experience in this area, indicate "None.")
04

Describe your customer service experience.

Include the following in your explanation:

1. Which position(s) listed in your Work Experience section involved customer service duties,
   
2. The specific type(s) of customer service work you performed (e.g., answering questions, resolving complaints, providing information, processing transactions),
   
3. How you interacted with the public: in person, by telephone, online, or a combination,
   
4. The approximate number of hours per week spent on customer service duties compared to your other responsibilities,

(If you do not have experience in this area, indicate "None.")
05

Describe your public contact experience.

Include the following in your explanation:

1. Which position listed in your Work Experience section of your application where you performed such work;
   
2. The specific information you provided, the type of questions you frequently answered and the type of inquires you received from the public;
   
3. The types of policies, rules and regulations you had to explain;
   
4. Whether your public contact was done in person, by telephone, or both; and
   
5. The approximate number of hours per week spent on these duties compared to your other responsibilities.

(If you do not have experience in this area, indicate "None.")
Required Question