Credit Risk Specialist

LHH is actively seeking a Credit Risk Specialist for one of our top clients in FinTech! This position will start off as a contract role and will be 100% remote. Customer Support Specialist (Remote)We are seeking a detail-oriented, customer-focused professional to join our growing team. In this role, you will support our seller community by resolving inquiries, mitigating risk, and delivering an exceptional customer experience throughout the loan lifecycle.What You'll DoResolve customer inquiries efficiently and accurately via email using a CRM platformAssess and triage seller needs based on their stage in the loan lifecycle, following established escalation paths to mitigate riskRespond to questions related to business documentation and active loan accountsMeet or exceed established service level agreements (SLAs) to ensure timely resolution and minimize potential revenue impactIdentify, document, and collaborate cross-functionally on product bugs and feature enhancementsAnalyze trends in seller issues and advocate for improvements to processes, policies, and productsPartner with internal teams to research complex cases and serve as a knowledge resource for teammatesParticipate in ongoing training to maintain current knowledge of BSA/AML requirements and perform related duties as requiredThrive in a remote work environment, collaborating via Slack and video conferencing toolsSchedule & Work Environment100% RemoteStandard schedule: 9:00 AM - 5:00 PM (local time zone)Training schedule: 9:00 AM - 5:00 PM PSTWhat We're Looking ForRequired Qualifications1-3 years of professional experience with a financial institution or payment providerExperience in a direct, customer-facing roleAbility to manage multiple priorities independently in a fast-paced environmentStrong attention to detailExcellent time-management skillsPreferred QualificationsAbility to adapt quickly in a rapidly changing startup environmentStrong organizational, analytical, written, and verbal communication skillsCommitment to continuous improvement and openness to feedbackPassion for delivering exceptional customer experiencesStrong internet research skills, proficiency in Google Docs and general PC skills (SQL experience is a plus)MacBook user preferredPay Details: $20.00 to $26.88 per hourSearch managed by: Kaitlynne Hope Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary : $20 - $27