Student Services Coordinator

Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating in music. Excellence and opportunity are at the heart of everything we do. Our distinguished faculty offers a broad, well-rounded curriculum that supports students of all ages, abilities, and interests. We are deeply committed to access: hundreds of students receive tuition assistance each year, and many more participate in fully funded in-school programs.

Position Summary

The Student Services Coordinator plays a central role in supporting the student enrollment lifecycle, including placement, registration, billing support, and ongoing communication with students, families, and faculty. This position requires strong customer service skills, attention to detail, and a solid understanding of educational programs and systems.

Key Responsibilities

Enrollment & Registration

• Process registrations via phone, email, online systems, and in person
• Set up and adjust payment plans as needed
• Ensure accuracy of student records, tuition, and course placement
• Resolve enrollment issues in coordination with students and faculty
• Make enrollment modifications and follow up with students who have not yet enrolled

Billing & Payments

• Monitor billing and past-due balances
• Run and review monthly A/R aging reports
• Contact students regarding outstanding balances
• Update balances and payment schedules in the enrollment system
• Schedule and process manual payments
• Coordinate third-party payments
• Route Music Therapy payments from school districts to Finance
• Ensure outside grants and scholarships are directed to Development

Student Services Communications

• Monitor and manage the Student Services inbox, responding to:
• Refunds and withdrawals
• Gift certificates
• Enrollment changes
• General inquiries
• Communicate clearly, respectfully, and promptly with students, parents, faculty, and staff via phone, email, and in person on matters related to registration, billing, programs, and events

Course & Program Support

• Assist with class creation and modifications in collaboration with the Student Services team
• Support new student placement activities
• Serve on Levine’s Placement Team
• Share program information with prospective families
• Update student profiles throughout the enrollment process

Booking, Attendance & Systems Support

• Serve as a member of the booking team
• Support faculty with attendance tracking processes
• Assist teammates during high-volume enrollment and scheduling periods
• Collaborate with Student Services colleagues on testing and evaluating new software or system enhancements

Key Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience preferred
• 2 years of experience in student services, enrollment, registrar, customer service, or administrative support (education or nonprofit environment strongly preferred)
• Demonstrated commitment to excellent customer service with the ability to engage professionally and empathetically with students, families, faculty, and staff
• Strong organizational skills with exceptional attention to detail and accuracy
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, high-volume environment
• Experience handling billing processes, payment plans, and sensitive financial information with discretion
• Proficiency with databases and enrollment or CRM systems; comfort learning new software and technologies
• Excellent written and verbal communication skills
• Collaborative team player with the ability to work independently and take initiative
• Interest in music education and alignment with Levine Music’s mission and values

Salary: $40,000.00 - $45,000.00

Application

Applicants should submit a letter of interest, resume via email to:

A. Maria Williams

Senior Director of Human Resources

Levine Music

2801 Upton Street, NW

Washington, DC 20008

hrstudentservices@levinemusic.org

www.levinemusic.org

Equal Opportunity Employment

Levine Music is an Equal Opportunity Employer and is committed to a workplace free from discrimination. Employment decisions are made without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other status protected by law.