Desktop Support Specialist

Looking for more than just an assignment? We're looking for you! This isn't just another assignment, but a real opportunity and a challenge for the right person. LRS Consulting Services is seeking a Level 2 Desktop Support Specialist for a full-time opportunity with our client! LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

Job Title: Level 2 Desktop Support Specialist

Location: 3 Days Onsite in Northbrook, IL

Responsibilities:

End-User Support

-Provide Level 2 technical support for hardware, software, and connectivity issues

-Support both onsite employees and remote users

-Manage and resolve incidents using an ITSM system, ensuring timely resolution

-Deliver outstanding customer service aligned with service expectations

Executive Support

-Provide white-glove support to executive leadership and senior stakeholders

-Prepare and support meetings, including live troubleshooting when needed

-Maintain professionalism, discretion, and responsiveness at all times

Collaboration & AV Technology

-Support Microsoft Teams Rooms and conference room technologies

-Troubleshoot AV systems including displays, video conferencing, and audio

-Ensure meeting rooms are fully functional and ready for use

Endpoint Management

-Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals

-Perform system imaging, software installations, and device provisioning

-Support device refresh cycles and lifecycle management

Asset Management

-Track and maintain accurate inventory of IT equipment

-Manage asset lifecycle from procurement through disposal

-Support audits and ensure data accuracy in asset systems

Requirements:

-Minimum 3 years in enterprise desktop support

-Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)

-Experience with Active Directory / Entra ID

-Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)

-Strong troubleshooting and problem-solving skills

-Excellent communication skills with a strong customer-first mindset

-Ability to support executive stakeholders with professionalism and urgency

Nice to Have:

-Experience supporting a corporate headquarters or executive environment

-ITIL Foundation certification

-Microsoft certifications (Endpoint, M365)

-CompTIA A or equivalent

The base range for this position is $30-$35 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out.