Sales Ops Manager

About Us:

For over the last 25 years, RSM Facility Solutions has established itself as industry leader in the commercial FM space. We partner with leading brands in verticals such as retail, c-store, restaurants and more offering them multi-state, multi-site solutions across a variety of trades. Decades of strong, lasting client relationships are proof that RSM Facility Solutions and our trusted partners bring more to the table than simple repairs. Come join us at an exciting time as our client base and team continues to grow!

Summary:

We're looking for a Sales Ops Manager to support our sales team's deliverables - weekly internal meetings, account level reporting, CRM analysis, and more in partnership with our VP of Sales and Marketing. It is predominantly an internal facing role with minimal client facing responsibilities. This person is ideally located in Northern Jersey with access to our Paramus office, open to hybrid and remote situations.

This position offers independent contributions towards (1) optimizing daily success within the sales team, (2) supports business through managing client on-boarding process, (3) maximizing efficient sales processes, and (4) bridges interdepartmental procedures. This position requires organizational skills, attention to detail and a cooperative approach.

Job Responsibilities:

· Work closely with VP of Sales & Marketing to support sales operations

· Develop/implement and streamline the internal sales process

· Train incoming sales representatives

· Create and manage automation tools to increase sales productivity

· Manage CRM tools

· Cooperative approach with marketing to enable pipeline growth

· Analyze and report on data that drives business targets and revenue

· Forecast and implement strategies to improve sales performance

· In conjunction with cross-functional teams, ensure a seamless client on boarding process

· Collaborate with sales and be accessible to the team.

· Standardized business reporting for strategic analysis and internal business review.

· Promote opportunity within sales system that supports company’s forecast and pipeline objectives.

· Develop, track and analyze KPIs that drive business insights for growth objectives.

· Support weekly presentation pipeline reviews.

· Other duties as required or assigned.

Proficiencies:

· Excellent communication and facilitation skills

· Advanced analytics and reporting within common CRM environments (HubSpot, Salesforce)

· Microsoft Office Skills required (Excel & PowerPoint)

· Strong organizational skills

· Attention to detail

· Strong interpersonal skills for cross-functional collaboration

· Self-motivation with drive to success

Supervisory Requirements:

This position does not have supervisory responsibility.

Education/Experience:

Bachelor’s or equivalent with 5 years’ experience in sales operations, business analysis or sales support or any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying. To perform this job successfully, an individual must have strong organizational and multi-tasking skills, and a high level of experience with sales software.

Work Environment/Physical & Visual Demands:

· This position works a consistent schedule Monday – Friday typically within standard office hours; overtime may be necessary or required.

· This position requires extensive contact with people and local travel less than 5% may be required.

· Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.

· Visual Demands: Visual acuity to perform activity such as viewing computer terminal and reading.

Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions but not necessary from temperature changes