What are the responsibilities and job description for the Snow Operations Coordinator position at Leo Facilities Maintenance?
Description
Summary
The Snow Operations Coordinator works to assist the greater Account Management team with the day-to-day delivery of snow and ice management services to our clients. This role plays an integral part in coordinating with external service partners and overseeing service partner performance to ensure timeliness and quality. The Snow Operations Coordinator supports the Account Coordinator and Account Manager with any functions needed to coordinate, validate, and bill services to our clients. The role is based at our corporate headquarters in Exton, PA. This is a seasonal position with part-time hours available from 11/1-3/31, covering shifts as needed by the business. Hours and shifts are not guaranteed week-to-week.
Responsibilities
Summary
The Snow Operations Coordinator works to assist the greater Account Management team with the day-to-day delivery of snow and ice management services to our clients. This role plays an integral part in coordinating with external service partners and overseeing service partner performance to ensure timeliness and quality. The Snow Operations Coordinator supports the Account Coordinator and Account Manager with any functions needed to coordinate, validate, and bill services to our clients. The role is based at our corporate headquarters in Exton, PA. This is a seasonal position with part-time hours available from 11/1-3/31, covering shifts as needed by the business. Hours and shifts are not guaranteed week-to-week.
Responsibilities
- Serve as direct support for Account Coordinator and Account Manager, interacting regularly with vendors and clients through telephone and email
- Review service reporting and photos provided by our service partners for accuracy and quality
- Aid in facilitation of service requests from clients
- Refer identified service issues and deficiencies to Account Coordinator for resolution
- Professionally represent the company in interactions with our service partner network
- Maintain accurate updates and notes in systems of record as directed
- Remain current on Company products and services
- Excellent verbal, written and time-management skills
- Must be comfortable making follow-ups by phone to our service partners
- Hands on knowledge of MS Word, Outlook, and Excel
- General comfort and familiarity with a high-paced office environment and computer systems
- Must be productive in a deadline driven work environment
- Proven ability to adapt and be flexible to change
- Excellent critical thinking and problem-solving skills
- Bachelor’s Degree preferred; High School Diploma/GED required
- Industry Experience preferred, and/or comparable experience from call center, retail, restaurant, or fulfillment
