IT Desktop Support Technician

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Job Description

The Desktop / Technology Support Technician is responsible for providing Enterprise Level IT Support and project facilitation across all customer Locations.

The Technology Support department provides IT services for internal coworkers as it relates to:

• PC Desktops and laptops
• Mobile devices including smartphones and tablets
• Printers/Copiers/MFPs
• Projectors
• Video Conferencing
  
  

Technology Support Technicians provide remote and desk side/hands-on support for incidents and service requests that are escalated from the IT Service Desk at each of the customer locations

Top Skills Details

• Desktop Support, Help Desk, Windows 10/11, Active Directory, O365, video conf, hardware/software, imaging, etc
  
  

Key Areas of Responsibility

• Operations: Facilitate the business' needs for ongoing technical and project support.
• Policy: Follow all team and asset management guidelines and procedures.
• Engagement: Respond to requests for technical support in a timely manner.
  
  

Other Responsibilities

• Provide second and third level desktop support for desktop hardware and software, including.
• Complete and close incidents and services requests in a timely manner.
• Update incidents and service requests within agreed response times.
• Keep coworkers informed of the status of their tickets.
• Ensure follow-up is performed.
• Meet all productivity and quality goals as measured by the department.
• Participate in deployments and hardware refreshes
• Provide back-up support for the IT Service Desk
• Follow all asset management guidelines and procedures
• Create and submit knowledgebase documentation
  
  

Education And/or Experience Qualifications

• Associates Degree Preferred
• 3-5 years experience in an IT related field
  
  

Required Qualifications

• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership
• Strong attention to detail
• Ability to write and present information and documentation
• Strong ability to manage multiple issues at once.
• Demonstrated organizational and time management skills.
• Ability to work under general supervision
• Strong interpersonal skills
• Demonstrated ability to provide in-person, walkup or remote IT support
• Experience deploying and supporting Windows Desktop OS, Mac OS Support Preferred
• Experience installing/uninstalling PC hardware/software
• Experience performing mass workstation deployments and migrations
• Must be willing to respond to on-call pager system after hours for support emergencies
• Ability to move about inside the office as needed to support customers.
• Lift up to 50lbs with or without assistance, on occasion
• Lift up to 20lbs unassisted on a regular basis.
  
  

Preferred Qualifications

• A Certification
• N Certification
• Certified Desktop Support Analyst (HDI)
• MCP (Windows 7)
• MCSA (Windows 10)
• ITIL v3/v4 Foundations
• Bachelor's Degree
  
  

Skills

Desktop, audiovisual

Additional Skills & Qualifications

• We are looking for a well-rounded technician. Someone who can handle a variety of requests. This person will serve as an escalation/ extension of the service desk and mainly will be supporting end users onsite with hardware/software related issues.
• Position will sit in Tempe AZ
• They would ideally love to have someone with corporate IT experience
• A Certification is preferred
• Customer service is huge - they need someone friendly, someone who is eager to learn and grow.
• 6 month duration with the opportunity to extend.
• Loves to hire hunger, passionate, dedicated individuals that show strong work ethic, strong communication via follow up and various other soft skills.
  
  

Experience Level

Entry/Mid Level

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Dec 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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