Part-Time MSP Support Engineer

Asteroid IT is a growing managed service provider supporting CPA firms, healthcare practices, and compliance-driven businesses. We are looking for a part-time MSP Support Engineer with prior MSP experience who can work independently, manage tickets responsibly, and deliver consistent, professional support without constant oversight.

This role is ideal for someone who has spent a few years in the trenches at an MSP and wants flexible, part-time work while still doing meaningful technical work.

What You’ll Do

• Handle Level 1 and Level 2 support tickets across multiple client environments
• Troubleshoot Microsoft 365, Windows 10/11, and workstation issues
• Perform user onboarding and offboarding
• Support Sophos firewalls and Sophos AV/EDR environments
• Assist with network troubleshooting involving HP switches and Ubiquiti equipment
• Install and maintain endpoint security and monitoring agents
• Assist with device deployments and light project work
• Provide occasional onsite support at client offices when scheduled
• Maintain clear, accurate ticket notes and documentation in ConnectWise Manage and IT Glue
• Escalate issues appropriately with clear documentation when needed

What We’re Looking For

• 3 years of experience working in an MSP environment
• Comfortable handling tickets independently without micromanagement
• Strong understanding of ticketing systems, SLAs, and MSP workflows
• Hands-on experience with Microsoft 365 and Windows environments
• Familiarity with Sophos firewalls and endpoint protection
• Experience with HP switches and Ubiquiti networking equipment
• Solid understanding of basic networking concepts (DNS, DHCP, VLANs, VPNs)
• Professional communication skills with end users
• Organized, reliable, and documentation-focused

Schedule & Expectations

• Part-time, 10–20 hours per week
• Flexible scheduling, including set half-days or specific full days
• Hours and workload are clearly defined and paid
• No on-call requirement
• No sales, quoting, or client ownership responsibilities

Why Asteroid IT

• Clear expectations and processes
• No micromanagement
• Flexible part-time schedule
• Interesting technical work in structured, security-conscious environments
• Opportunity to increase hours over time
• Optional access to vendor certification training as the role grows

How to Apply

Send your resume and a short note describing your MSP experience, platforms you have worked with (especially Sophos, HP, and Ubiquiti), and your general availability.

Benefits:

• Flexible schedule

Experience:

• MSP : 3 years (Required)

Work Location: Hybrid remote in Gilbert, AZ 85233