Field Support IT Technician

Location: Mesa, AZ
Pay Range: $42,000 - $50,000

Cannabis isn’t just an industry — it’s a movement.

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint is about connection, growth, and good vibes only.

We’re hiring an Associate IT Specialist who’s curious, helpful, and excited to be hands-on with the tech that keeps our teams running. You’ll support everything from printers and POS setups to basic network troubleshooting and Google Workspace issues — learning along the way in a fast-paced environment. If you’re driven, detail-focused, and ready to grow your IT career, we’ve got a seat for you.

Ready to grow with us? 🌱 Let’s make it happen!
 

What You’ll Do

• Serve as the first point of contact for basic IT support requests — both remotely and in person
• Assist with troubleshooting hardware, software, and connectivity issues
• Set up and support POS systems, printers, desktops, laptops, and mobile devices
• Strong knowledge in Googlework space is required. Primary responsibility in navigating Googlework space
• Knowledge of ubiquity network equipment is a plus!
• Support both Windows and Mac environments
• Use and update an IT ticketing system to track issues and resolutions
• Communicate clearly with all levels of the organization — from store teams to execs
• Track IT assets and support basic inventory processes
• Travel to local retail sites for on-site support (in a company vehicle)
• Be flexible for occasional off-hours support requests
   

What You’ll Bring

• Previous experience providing technical support or working in an IT or helpdesk-related role
• A passion for technology and learning new systems
• Basic knowledge of Windows, Mac, and Google Workspace environments
• Strong customer service and communication skills
• A calm, problem-solving mindset — you’re good under pressure and eager to learn
• Must be at least 25 years of age
• Valid driver’s license and clean driving record for the last 36 months
• Must be eligible to obtain and maintain a Facility Agent Card

• A work culture that’s welcoming, passionate, and built on good vibes
• Opportunities for growth as we expand into new markets
• Discounts on products and merch
• Health, dental, and vision benefits (for eligible roles)
• Paid time off to relax, recharge, and take care of yourself
• A chance to be part of something amazing 🌱

• Must meet all state requirements to work in a licensed cannabis facility
• Must be able to stand, walk, and perform physical tech setup tasks
• Ability to crawl under desks, climb ladders, and lift to 50 pounds
• Ability to drive to off-site retail locations as needed

At Mint Cannabis, we’re passionate about creating a premium cannabis experience — for everyone! Headquartered in Arizona, we’re a national, multi-state operator proudly serving both medical patients and recreational customers. From state-of-the-art production facilities to dispensaries that redefine the retail experience, Mint is raising the bar in every market we enter.

Our flagship location in Arizona — one of the largest dispensaries in the country — features a 24/7 storefront, the nation’s first cannabis kitchen offering delicious infused foods, and a drive-thru for ultimate convenience. We’re proud to offer a carefully curated menu of premium flower, concentrates, edibles, and more, designed to elevate the experience for seasoned consumers and newcomers alike.

Named “Most Innovative Medical Cannabis Dispensary” by the International Commercial Cannabis Awards, Mint Cannabis continues to grow rapidly across Arizona, Michigan, Missouri, and beyond. Our team — from budtenders to leadership — is driven by passion, education, and a commitment to helping every guest feel welcome, informed, and supported.

Equal Opportunity Employer Statement

Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.