What are the responsibilities and job description for the IT Field Support position at Swire Coca-Cola, USA?
Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000 driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.
Why you’ll love working at Swire Coca-Cola:
Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.
Job Details:
Job Level: 5
What does IT Field Support do at Swire Coca-Cola?
Our IT Field Support team provides assistance to all Swire Coca-Cola employees and locations within their assigned area for all computer systems and infrastructure issues. The top candidate will thrive in a fast-paced, hands-on environment and enjoy providing world-class customer support. This opportunity is well suited for someone who enjoys working independently, fielding numerous inquiries relating to hardware, software, network, telephony issues, and can resolve technical issues without assistance.
Responsibilities:
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.
Why you’ll love working at Swire Coca-Cola:
Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.
- Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
- Health Savings Accounts w/company match
- FREE virtual primary care, acute care and physical therapy
- FREE Employee Assistance Program
- Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
- Discounted & free product
- Tuition reimbursement
- Opportunities for career advancement
Job Details:
Job Level: 5
What does IT Field Support do at Swire Coca-Cola?
Our IT Field Support team provides assistance to all Swire Coca-Cola employees and locations within their assigned area for all computer systems and infrastructure issues. The top candidate will thrive in a fast-paced, hands-on environment and enjoy providing world-class customer support. This opportunity is well suited for someone who enjoys working independently, fielding numerous inquiries relating to hardware, software, network, telephony issues, and can resolve technical issues without assistance.
Responsibilities:
- Performs routine troubleshooting and maintenance, by either phone or in person on computers, monitors, and peripherals
- Assist end users with computer or infrastructure related issues such as set-up, installation, troubleshooting, repairs, maintenance, upgrades, and deployment of new equipment
- Technical support and troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
- Additional support for wireless communication devices including, but not limited to, wireless access points, laptops, handhelds, voice pick phones, printers, and warehouse devices
- Maintains a current and accurate inventory of all IT devices
- Order and distribute new and recycled equipment to the users
- Maintains accurate and current documentation on process, procedure, and infrastructure
- Processes and prioritizes work requests and escalations in a timely and efficient manner
- 2 yr degree in Information Technology field preferred or equivalent experience required
- 4 yr degree in Computer Science or related field preferred
- 4 years’ experience in IT field required
- 1 years’ experience in network security required
- Active Directory administration knowledge required
- SAP authorization, Multi-factor authentication (MFA), TCP/IP network stack, and PCI (payment card industry) experience preferred
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.