What are the responsibilities and job description for the Customer Service Representative I position at LendingPoint, LLC?
Whether it’s helping consumers unlock access to affordable loans, empowering customers to build their financial potential, or nurturing a company culture of inclusion and innovation, LendingPoint believes everyone deserves to feel the power of possibilities. Our Customer Service Team is comprised of active listeners and agile problem solvers, and we’re looking to add one more! If you possess a knack for communicating clearly and effectively, consider joining us, where you’ll find a purpose in your work, celebrate success, and support others along the way. More than just a job, LendingPoint is an exciting career choice where you’ll bring empathy and positivity to a diverse team that’s focused on taking the company to the next level in a rapidly growing and changing industry. Explore your next possibility at LendingPoint, named one of “Atlanta’s Best Places to Work 2021.”
What’s In It For You?
- Base Salary Commission Potential
- Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) Match, Paid Holidays and more!
- COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE for most medical plans!
- Team Oriented Fast-Paced Fun Environment
- Dedicated and experienced Management Team
- On-going collections training and investment in our employees
What You’ll Do Day to Day:
Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests with accuracy and efficiency; handle and resolve complaints and maintain the company’s reputation for high-quality service.
ESSENTIAL JOB FUNCTIONS:
- Provide top-notch service to customers through inbound and outbound calls and using written communication to provide information and support.
- Manage high volume of inbound and outbound calls in a timely manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Establish connection with customers; build an environment of trust through responsive service and understanding needs.
- Maintain company standards in order to ensure a high quality of service.
- Promptly respond to customer questions; answer customer questions and provide information to resolve any issues.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, actions taken, etc.
- Enter customer information into specified databases and company systems and software applications.
- Ensure all information is entered promptly and accurately.
- Perform all functions related to receipt of ACH transactions, included but not limited to; receiving and uploading files.
- Perform ACH and Debit Card transactions according to federal and state laws.
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers and be informed of any changes in company policies.
- Meet personal/team targets/goals/quotas.
- Provide and explain the series of fixed payments of a current loan.
OTHER JOB FUNCTIONS:
- Must be able to work overtime, as needed.
- Must be able to work a flexible schedule.
- Must be able to work weekends, as needed.
- Must be on time and work scheduled shift.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent required
- 1-2 years’ experience in a customer support, preferred
- Ability to perform basic calculations and mathematical figures
- Professional demeanor, excellent phone etiquette and verbal/written communication skills and strong listening skills
- Detail oriented, ability to multi-task, set priorities and manage time effectively
- Proficient in MS Office Suite
- Familiar with CRM systems and practices
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.