Front Desk Clerk- Pasadena

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Pasadena Southmore - 1951 Southmore Ave. Pasadena, TX 77502

Front Desk Clerk - Job Overview

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we deeply value the power of human connection and the transformative impact it has on our patients' lives. As a Front Desk Clerk, you'll be the warm welcome that greets our patients, ensuring they feel at ease and valued from the moment they step through our doors. This isn't just a job; it's an opportunity to become part of something bigger, to be the friendly face and the heartbeat of our front office.

• Be the first point of contact, creating a welcoming and inclusive environment for every patient.
• Engage with a diverse community, fostering respect and understanding.
• Collaborate with a passionate team dedicated to community health and well-being.
• Contribute to a mission-driven culture focused on making a positive impact.
• Enjoy a nurturing work environment that supports personal growth and development.

Key Responsibilities

• Warmly answer and route incoming calls with professionalism.
• Perform client intake and promptly notify the appropriate staff of arrivals.
• Accurately enter patient information into our databases.
• Assist with volunteer coordination and management, enhancing our community efforts.
• Diligently follow appointment and cash handling procedures.
• Maintain a tidy and welcoming clinic lobby, creating a positive first impression.
• Process lab results as directed by the Practice Manager, ensuring timely communication.
• Actively participate in the Performance Improvement Program, driving quality care.
• Promote effective teamwork and collaboration within the team.
• Apply a team-based approach within a primary care medical home context.
• Attend required safety and annual education programs to stay informed.
• Operate equipment and maintain work areas up to Legacy standards.
• Follow exposure control plans and demonstrate proper body mechanics.
• Perform additional duties as assigned to support clinic operations.

Minimum Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience required.
• Must be able to learn quickly if no experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.