Bilingual Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Bilingual Front Office Clerk - Job Overview

Schedule: 8 Hour Shifts (7:30AM-4PM)

Join Legacy Community Health and be at the forefront of revolutionizing community healthcare. As a Bilingual Front Office Clerk, you will be the first touchpoint in our patient's journey, crafting their initial, game-changing impression of our innovative healthcare service. You'll be a pivotal player in our clinic-based operations.

• Be the vanguard in patient experience with dynamic front-office operations
• Leverage cutting-edge technologies to streamline clinic workflows
• Engage in a pioneering team environment that thrives on innovation
• Create a meaningful impact by supporting community-driven healthcare initiatives
• Access growth opportunities and career advancements in a rapidly evolving landscape

Key Responsibilities

• Navigate and route incoming calls with precision and agility
• Streamline client intake processes and ensure seamless patient experience
• Input and manage patient data using state-of-the-art systems
• Collaborate with volunteer coordinators to manage and optimize volunteer efforts
• Adhere to appointment and cash handling protocols with technological efficiency
• Ensure clinic lobby maintains a cutting-edge, orderly appearance
• Process lab results with a focus on data-driven accuracy
• Contribute to the Performance Improvement Program with future-focused insights
• Foster respectful and effective communication within a diverse team
• Participate in safety and exposure control training programs
• Operate advanced equipment safely and report safety concerns promptly
• Engage in a culture of innovation and continuous improvement

Minimum Qualifications

• High school graduate or equivalent is essential
• Exemplary communication skills with a forward-thinking, professional demeanor
• Ability to multitask efficiently in a dynamic environment
• Proficient in data entry and digital database systems
• Tech-savvy with experience in computer systems and multi-line phone management
• Competence in basic math and organizational filing
• Adept at managing multiple priorities and making strategic decisions
• Bilingual in English/Spanish is highly advantageous
• Physical capability to meet the demands of the role, including lifting up to 25 pounds

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.