Front Office Clerk - Team Lead

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Acres Homes - 3011 W. Gulf Bank Road. Houston, TX 77008

Front Office Clerk - Team Lead (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

Are you ready to step into a role where you can truly make a difference? At Legacy Community Health, we're looking for someone just like you to be the welcoming force that greets our patients with warmth and compassion. As a Front Office Clerk - Team Lead, you'll play a vital role in nurturing the patient-provider relationship from the very first interaction.

• Be the friendly face that shapes the patient experience with your welcoming demeanor
• Immerse yourself in a passionate team dedicated to community health and wellness
• Experience personal growth and development opportunities in a supportive environment
• Contribute to a mission that positively impacts the lives of our patients and their families

Key Responsibilities

• Answer incoming calls and route them appropriately, ensuring clear communication
• Perform client intake and notify the appropriate staff of the client’s arrival
• Enter patient information into databases with precision to maintain accurate records
• Follow appointment and cash handling procedures as set by management
• Complete opening and closing procedures, including preparation of daily deposits
• Maintain a tidy and welcoming clinic lobby to enhance the patient experience
• Participate in the Performance Improvement Program to continually enhance services
• Assist with training and development of staff to elevate patient care standards
• Monitor patient flow and communicate with management to adjust staffing levels as needed
• Handle escalated customer service issues to minimize disruptions and maintain satisfaction
• Assist with implementation and maintenance of special projects or initiatives
• Monitor and evaluate staff performance, providing regular feedback for improvement
• Facilitate communication between patients and providers regarding delays or issues
• Provide feedback to management regarding staffing decisions or procedural changes
• Review provider schedules for errors or discrepancies to ensure smooth operations
• Monitor office supply levels and communicate needs to management for timely replenishment
• Demonstrate respect and regard for the dignity of all patients, families, and employees
• Promote effective working relations and teamwork to meet departmental goals
• Work within a primary care medical home, applying a team-based approach to care
• Attend all required safety training and education programs to maintain a safe environment

Minimum Qualifications

• High school graduate or equivalent required
• Bilingual preferred
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience
• Basic knowledge such as basic math, alphabetical or numerical filing may be required
• Must be able to manage multiple deadline and decision-making responsibilities
• Frequently required to sit; occasionally required to stand and walk
• Frequently required to talk and/or communicate both expressively & receptively
• Occasionally required to lift and/or move up to 25 pounds
• Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks

About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.