Front Desk Agent and Night Auditor

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Assisting guests with disabilities
• Assisting the front desk manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Night Auditor Duties
- Perform night audit duties including reviewing and reconciling daily transactions, balancing accounts, and generating reports.
- Ensure accuracy of guest accounts, charges, and payments.
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner.
- Provide exceptional customer service to guests during check-in and check-out processes.
- Assist with front desk duties such as answering phone calls, making reservations, and assisting guests with inquiries.
- Maintain a clean and organized front desk area.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1 years of front desk agent experience preferred.
• Strong customer service skills with the ability to handle difficult situations with professionalism and empathy.
• Excellent phone etiquette and communication skills.
• Detail-oriented with strong organizational skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Knowledge of guest relations principles and practices.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

*Must pass background check.
*Must be available for B (3pm-11pm) and C (11pm-7am) shifts.
*Serious inquiries only.
*Apply in person at Candlewood Suites Pasadena, TX.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $11 - $13