What are the responsibilities and job description for the Service Appointment Coordinator position at Lee Auto Malls?
Service Appointment Coordinator
Hourly Pay: $18.00 to $22.00 per hour based on experience
Monday-Friday 7:30am-5:00pm NO WEEKENDS!
As a Service Appointment Coordinator, you work directly with customers via telephone and email to provide product and service information and generate service appointments for the dealership.
Key Responsibilities:
- Fielding service department phone calls
- Booking appointments based on a maintenance schedule and in accordance with company policies and manufacturers specifications
- Daily customer retention outgoing calls and reminders
- Customer Satisfaction Survey phone calls and mailers
- Learning the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriately
- Documenting and updating customer records in real-time, based on interactions
Qualifications:
- A thorough understanding of time management and appointment scheduling
- Solid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer service
- The ability to instantly build rapport with a friendly, professional demeanor
- Excellent communication skills both oral and written
- Strong computer skills
Family-owned since 1936, Lee Auto Mall has 14 locations statewide, employing over 400 people. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. At Lee, you'll join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Maine's most thriving companies, we would love to meet you! Apply today!
Great Benefits!
- Choice of Medical Plans
- Dental Insurance
- Vision Insurance
- 401(k) with company match
- Paid holidays and vacation
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- Paid Education and ongoing training
- Generous employee discounts on vehicles purchases, parts, and service
- Staff parties and events
- A career-oriented environment with opportunities for steady growth and advancement
- A family-oriented culture with an excellent reputation in the business
Salary : $18 - $22