B2B Collections (Direct Hire - $52k)

Ledgent is partnering with a small company in Saint Paul adding an AR Specialist to their team. This is a direct hire role paying $50-$52/annually. Fully on-site.

Position Summary

This role is responsible for managing customer communications related to account status, maintaining documentation for payment arrangements and collection efforts, and accurately recording accounts receivable transactions. A substantial portion of the workday is focused on collections-related tasks.

Primary Responsibilities

• Communicate with customers regarding overdue balances and arrange payment timelines when necessary.
• Create and maintain account records documenting collection activities, including payment plans and follow-up correspondence.
• Respond promptly to inquiries related to accounts receivable.
• Evaluate and recommend credit limits for new accounts and monitor ongoing account activity.
• Coordinate with internal teams, such as customer service and sales, to share updates on account status, collections, and financial concerns.
• Maintain organized credit files containing required documentation such as applications, financial information, and related materials.
• Review aging reports on a scheduled basis and provide updates on collection progress to leadership.
• Identify uncollectible accounts requiring write-off.
• Process credit card transactions and issue refunds as needed.
• Apply payments to customer accounts accurately.
• Collaborate with billing personnel to support accurate invoicing through improved processes and procedures.
• Prepare spreadsheets and management reports.
• Assist customers with questions related to topics such as tax requirements or exemption documentation.
• Conduct research and provide data when requested.
• Answer and route incoming calls and messages.
• Support consistent application of credit and collection policies to maintain positive customer relationships.
• Perform other duties as assigned and provide coverage for team members when necessary.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Approximately three years of experience in collections, accounts receivable, or a related field preferred.
• Understanding of credit principles, accounts receivable practices, and general industry standards.
• Prior business-to-business collections experience is beneficial.
• Strong written and verbal communication skills for interpreting and conveying information accurately.
• Ability to work collaboratively and maintain positive working relationships.
• Proficiency with common office software, including word processing, spreadsheets, and email applications.
• Strong numerical skills for account reconciliation and financial calculations.
• Professional demeanor, strong interpersonal abilities, and adaptability when working with individuals at all levels.
• Highly organized, detail-oriented, able to prioritize tasks, meet deadlines, and manage multiple responsibilities effectively.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.