Auto Collections Specialist

Auto Collections SpecialistBackLets get started! Monday - Thursday 9am - 6pm, Friday - 9am-7pm Saturday - 9am - 5pm (rotating Saturday off) If you work Saturday, you will have a day off during the week. Pay: $19-20/hr Job Description: The Collections Specialist – Auto Loans will work both independently and as part of a team You will perform customer service / collection efforts to minimize losses on pre-charge-off accounts, as wells as vehicle impounds, total-loss, and substitution of collateral accounts This employee will have contact with customers, repossession agents, various internal departments, and other outside agencies Document conversations, collection/recovery activity, and utilize promises effectively Assist insurance adjusters with requests, questions, and problems regarding any pending claim settlements Initiate contact with customers to negotiate payments or secure collateral Calls are generated by manual dialing and will include inbound and outbound calls Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines Recommendations to repossess or abandon impounds by assessing the value of the vehicle vs. any storage/repair/repossession fees Utilize advanced skip tracing of collection techniques and other available resources for accounts where there has been difficulty establishing phone contact May assist in other related departments as required by business need Work Location: In person