What are the responsibilities and job description for the Social Service Analyst 1-3 (Region 4) position at LDH-Medical Vendor Administration?
Salary
$2,838.00 - $5,113.00 Monthly
Location
Crowley, LA
Job Type
Classified
Job Number
MVA/PAW/219936
Department
LDH-Medical Vendor Administration
Opening Date
04/15/2026
Closing Date
4/20/2026 11:59 PM Central
About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn more about Louisiana Department of Health
Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1–3, you’ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You’ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes.
An ideal candidate should possess the following competencies:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Preferred Competencies:
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
Minimum Qualifications
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
Determine Eligibility for Economic Stability Programs
Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering, analyzing, and documenting client information; interpret and apply complex federal, state, and local laws, regulations, and agency policies while maintaining a reduced caseload compared to lower-level SSAs.-
Provide Quality Customer Service and Program Guidance
Assess customer needs, explain program rules and procedures, make appropriate referrals, and deliver services respectfully, consistently, and without bias, while demonstrating cultural sensitivity. -
Manage and Document Caseloads and Case Activity
Manage assigned caseloads by completing required forms, recording findings, documenting case activity and correspondence, and monitoring case development to ensure accuracy, timeliness, and compliance. -
Serve as Lead Analyst and Mentor
Train, mentor, and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies, review cases for accuracy, and assist with corrective actions and performance development. -
Support Supervisory and Operational Functions
Assist the supervisor in evaluating program processes, completing reports, reassigning caseloads to balance workload, responding to urgent State Office requests, and performing functional supervisory duties in the supervisor’s absence. -
Ensure Quality Control and Compliance
Review statistical samples of cases for completeness and accuracy, monitor quality control findings, assist in developing corrective procedures, and ensure compliance with state and federal rules, regulations, and policies. -
Provide Training, Representation, and Community Engagement
Conduct policy training for staff, represent the agency in appeals, hearings, presentations, and community forums, serve as a resource to community partners, and participate in formal training and professional development activities.
Position-Specific Details:
Location: Medical Vendor Administration / ES Lafayette Region 4-FSA 3 (ES TRI-REGION 3) / Acadia Parish
Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty
Cost Center: 3052130104
Position Number(s): 50688389, 50688481, 50689195
Career Progression: This position may be filled as a Social Service Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
Compensation: This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.
Social Services Analyst 1 - $16.42 hr / $1,313.60 bi-weeklySocial Services Analyst 2 - $17.56 hr / $1,404.80 bi-weekly
Social Services Analyst 3 - $21.27 hr / $1,701.60 bi-weekly
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
Patricia Walker
Patricia.Walker.DCFS@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Salary : $2 - $18