ADMINISTRATIVE COORDINATOR 4

About this Job

Be the first point of contact in supporting Medicaid services that impact communities across Louisiana. In this role, you’ll provide front-line assistance to the public, process critical case updates, and help ensure accurate and timely eligibility operations. If you’re detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this is a great opportunity to make a meaningful difference while building your career.

Minimum Qualifications

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

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  Serves as the agency’s front line support by assisting the public in person, by phone, and via email with questions related to Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner by receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading and indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for case actions or replacement Medicaid cards.
• Performs clerical and data entry functions in LaMEDS, including assigning and reassigning tasks to Medicaid analysts to support efficient workflow and case processing.
• Supports customer service and outreach efforts by assisting with high call volumes, participating in outbound calling initiatives, and attending community events to provide program information and resources.
• Performs administrative and operational support functions, including maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

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  Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.